Senior Fraud Manager

5 dni temu


Wrocław, Województwo dolnośląskie, Polska Tbwa ChiatDay Inc Pełny etat

At Tbwa Chiat/Day Inc, we bridge technology and business needs to deliver innovative products and services. We envision the future and orchestrate cross-functional efforts to bring it to life.

We protect our business, customers, and carrier partners from fraudulent behavior by ensuring compliance with laws and regulations.

The Role's Significance
  • This Senior Fraud Manager position plays a crucial role in defining and upholding anti-fraud policy, ensuring the profitability of the company.

The successful candidate will be the main escalation point for all fraud issues and will work closely with senior management to develop a best-in-class fraud team.

Key Responsibilities
  • The Senior Fraud Manager will oversee three primary areas:
  • Fraud Operations - Tier 2 fraud analysis and implementation.
  • Fraud Investigation Team - Tier 3 fraud investigation and proactive fraud work.
  • 24x7 Operation - Managing the existing 24x7 fraud team and building out carrier operations functions that require 24x7 service management.
  • Fronting key meetings and communicating with senior management and stakeholders.
  • Providing actionable feedback on fraud escalations.
  • Creating and maintaining a library of runbooks, fraud documentation, and guides.
  • Developing metrics to measure fraud performance against OKRs and updating leadership via SOV.
  • Collaborating with legal and compliance teams to address new rules and regulations.
  • Owning and managing compliance and fraud regulations for CPaaS Reseller partners.
  • Liaising with quality and innovation teams to improve alerting and dashboard metrics for fraud detection.
  • Producing fraud risk reviews, mitigation plans, and steering their implementation.
  • Supporting the operations manager in developing fraud prevention initiatives.
  • Assisting local carrier teams in upholding standards and requirements.
  • Providing guidance and information to the finance team.


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