Aktualne oferty pracy związane z Customer Experience Director - Warszawa, Mazovia - Zing Coach

  • Customer Experience Director

    2 dni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    About the TeamWe are seeking a Customer Experience Director to join our Global Customer Care and Experience organization. As a key member of our team, you will be responsible for leading a team of experts who manage ongoing customer relationships, providing guidance and support to empower our customers to achieve value from Equinix.As a Customer Experience...

  • Logistics Customer Experience Director

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Drive Business Growth through Exceptional Customer ServiceTN Poland is on a mission to become the Global Integrator of Container Logistics. We believe in improving life for all by connecting the world and simplifying our customers' supply chain. As a Logistics Customer Experience Director, you will join this ground-breaking journey by strengthening the focus...

  • Customer Service Director

    5 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Summary:TN Poland is looking for a Customer Service Director to lead our customer service hubs in Poland.The successful candidate will be responsible for driving efficiency and quality in the hubs, collecting, analyzing, and reporting contact-center KPIs, and evaluating performance with key metrics.We require a strong leader with experience in managing...

  • Customer Experience Director

    3 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the RoleThe Customer Operations Manager will be responsible for leading and growing the Customer Operations Team at TN Poland.Key responsibilities include overseeing our social media channels, managing customer documentation, and troubleshooting technical issues.We require a candidate with proven leadership skills, experience in customer support or...

  • Customer Experience Director

    2 dni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    Equinix is a digital infrastructure company that enables organizations to access, connect, and interconnect their digital assets worldwide. Our Global Customer Care and Experience (GCCX) organization is responsible for delivering exceptional customer experiences across all touchpoints.Role OverviewManage a team of Customer Success Managers (CSMs) to deliver...

  • Customer Experience Director

    5 dni temu

    Warszawa, Mazovia, Polska Uncapped Pełny etat

    About UncappedWe are a fast-growing fintech startup that provides working capital loans to e-commerce businesses. Our mission is to empower entrepreneurs to achieve their ambitions.As a leading provider of funding solutions, we have raised VC funding from top investors and achieved significant growth. We are now seeking an experienced Customer Operations...

  • Customer Success Director

    2 dni temu

    Warszawa, Mazovia, Polska Philips International Pełny etat

    Career BenefitsAt Philips International, we offer a rewarding career as a Customer Success Director. In this role, you will be responsible for developing and optimizing customer relationships for your dedicated region. Your primary goal will be to maximize order intake, sales, and price realization while ensuring long-term profitability at your accounts for...

  • Customer Experience Director

    1 tydzień temu

    Warszawa, Mazovia, Polska Alimentation Couche-Tard inc. Pełny etat

    As a Technical Product Manager at Alimentation Couche-Tard Inc., you will be responsible for leading communication and loyalty-focused projects that drive customer engagement, retention, and satisfaction.Responsibilities:Program Development:

  • Customer Success Director

    3 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    About UsTN Poland is a renowned organization dedicated to delivering exceptional results through innovative strategies.Job SummaryWe are seeking an experienced Commercial Director to lead our growth initiatives in Poland. The ideal candidate will possess excellent leadership and team management skills, with a proven track record of successful growth strategy...

  • Customer Experience Expert in Poland

    3 dni temu

    Warszawa, Mazovia, Polska Macmillan Education Pełny etat

    About the Position:As a Customer Experience Expert in Poland, you will play a crucial role in ensuring that CEE customers receive excellent service and support. You will manage customer orders from receipt to shipment, resolve discrepancies, and coordinate with the warehouse team.Key Responsibilities:Managing customer orders from order receipt to shipment of...

  • Customer Relations Director

    5 dni temu

    Warszawa, Mazovia, Polska Fenige S.A. Pełny etat

    Job DescriptionFenige S.A. seeks a highly driven Customer Relations Director to join our team. As the primary contact for assigned clients, you will be responsible for supervising customer onboarding, tracking onboarding statuses, and managing the flow of information.ResponsibilitiesAct as the primary contact for assigned clients;Supervise customer...

  • Director of Global Customer Experience

    13 godzin temu

    Warszawa, Mazovia, Polska Reckitt Benckiser LLC Pełny etat

    Job Overview:We are Reckitt Benckiser LLC, a leading global consumer goods company. We're committed to protecting, healing and nurturing in the relentless pursuit of a cleaner, healthier world.The Head of Customer Supply Excellence role is a key position in our organization, responsible for defining and developing global standards and processes for customer...

  • Director of Product Experience and Innovation

    5 dni temu

    Warszawa, Mazovia, Polska Modus Create Pełny etat

    About Modus CreateJob DescriptionWe are seeking a strategic product management leader to join our team at Modus Create. As a Director of Product Experience and Innovation, you will be responsible for driving product strategy and innovation across the organization.You will work closely with executive leadership to shape the future of go-to-market execution...

  • Customer Solution Development Director

    13 godzin temu

    Warszawa, Mazovia, Polska DSV - Global Transport and Logistics Pełny etat

    Welcome to DSV - Global Transport and Logistics, where we empower professionals to excel in their careers! As a Customer Solution Development Director, you will play a key role in managing the business part of EDI implementation for Global Accounts, working closely with global stakeholders to deliver innovative solutions.Your expertise in stakeholder...

  • Customer Experience Director

    2 tygodni temu

    Warszawa, Mazovia, Polska Dbmk Pełny etat

    Are you passionate about digital products and eager to take on a challenging role? Dbmk is seeking a talented Product Manager to drive the development and growth of our products.About the RoleThis is an exciting opportunity to join our team and contribute to the success of our products. As a Product Manager, you will be responsible for defining the product...

  • Customer Experience

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Customer Experience & Complaints Specialist, WarsawClient: HelpriseLocation: Warsaw, PolandJob Category: OtherEU work permit required: YesJob Reference:bbd8d9606b92Job Views:3Posted:28.03.2025Expiry Date:12.05.2025Job Description:Join Helprise – one of the fastest growing outsourcing and consultancy firms...

  • Customer Experience

    2 tygodni temu

    Warszawa, Mazovia, Polska Helprise Pełny etat

    Join Helprise – one of the fastest growing outsourcing and consultancy firms providing the best talent, know-how and solutions for the execution of business processes. Be part of building an ecosystem that gives unique value to our customers, partners, candidates and employees. We are your career advocates – offering extraordinary opportunities to grow...

  • Shop Experience Coordinator

    2 tygodni temu

    Warszawa, Mazovia, Polska Myvapor Group Pełny etat

    We are looking for a talented Sales and Customer Service Director to lead our store operations and drive business growth.This role requires strategic planning to achieve sales targets and improve customer satisfaction.Responsibilities include overseeing store operations, managing inventory levels, and conducting employee training sessions.A minimum of 2-4...

  • Sales Director for Pharmacy and Customer Marketing

    5 dni temu

    Warszawa, Mazovia, Polska Haleon Pełny etat

    The Sales Director for Pharmacy and Customer Marketing will be responsible for leading our sales and customer marketing strategy and implementation in pharmacy, while ensuring the achievement of sales, profit, cash, market shares, and in-store targets. Your key responsibilities will include:Leadership and development: Lead and develop a highly engaged team...

  • CEE Regional Marketing Director

    2 tygodni temu

    Warszawa, Mazovia, Polska Johnson & Johnson Pełny etat

    Regional Marketing DirectorWe are seeking an experienced Regional Marketing Director to lead our marketing efforts in the CEE region. You will focus on developing marketing strategies, promoting our key products, and driving sales growth.Main ResponsibilitiesYou will develop clear marketing objectives, share best practices, manage customer relationships, and...

Customer Experience Director

2 tygodni temu

Warszawa, Mazovia, Polska Zing Coach Pełny etat

Zing AI Coach is a pioneer in the fitness industry, leveraging cutting-edge technology to revolutionize health and wellness. Our mission is to empower individuals worldwide to unlock their full potential through transformative journeys towards better health and well-being.

We are seeking an experienced Customer Experience Director to lead our customer support team. The ideal candidate will have a proven track record in managing large support teams, setting and achieving KPIs, and delivering exceptional customer service in high-volume environments.

Responsibilities
  • Lead, mentor, and manage a customer support team
  • Develop and implement effective support strategies, policies, and procedures
  • Set and monitor KPIs to ensure the team meets performance and service goals
  • Prioritize and address customer needs, ensuring the highest levels of customer satisfaction and retention
  • Manage escalated customer issues and ensure timely resolution
  • Utilize tools such as Zendesk to streamline and enhance support processes
  • Conduct market research and provide data-driven insights and recommendations to improve customer support operations
  • Develop and deliver training programs for the support team to enhance their skills

The successful candidate will be responsible for leading the AI transformation of the Support department, ensuring a smooth transition of L1 support agents into L2 "Customer Happiness Managers". Additionally, they will foster the development of a higher-value support model that enhances customer experience and operational efficiency.