Aktualne oferty pracy związane z F5 Technical Support Professional - Warszawa, Mazovia - TN Poland

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F5 Technical Support Professional

1 tydzień temu

Warszawa, Mazovia, Polska TN Poland Pełny etat
Key Responsibilities

As a Network Support Engineer, you will be responsible for:

  • Providing level 2 technical support to resolve hardware and software issues related to F5 products
  • Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps
  • Working with our tier three engineering services team to overcome technical challenges
  • Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments
  • Writing and updating solution articles to share technical expertise internally and externally

You will need:

  • Customer support experience with enterprise-level corporate customers in production environments
  • Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware
  • Solid grasp of TCP/IP protocols and the OSI model
  • Understanding packet captures using Wireshark
  • Knowledge of DNS and HTTP protocol in detail
  • Understanding of SSL/TLS handshake
  • Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.)
  • Ability to read, write and speak English fluently, including technical concepts and terminology