Technical Support Professional
2 dni temu
Job Description
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We are seeking an IT Support Associate who will be the go-to expert for our global corporate employees, providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Our IT Support Associates are committed, dependable, and customer-focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient.
As an ITS Support Associate, you'll adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical colleagues on solutions that maintain productivity. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise.
Key Responsibilities:
- Provide on-site, hands-on support for hardware, software, and IT peripherals diagnosing, troubleshooting, and resolving issues successfully with efficiency, escalating as needed.
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements.
- Communicate and collaborate with customers, peers, and internal teams through various channels to troubleshoot, resolve issues, and implement solutions.
- Prepare hardware and assist in managing IT asset inventories, tracking usage, and conducting audits.
- Help train and onboard new team members and colleagues.
- Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills.
BASIC QUALIFICATIONS:
- High school diploma or equivalent.
- Excellent customer-facing skills.
- 1+ years of technical experience in a corporate environment supporting Windows, Mac, and/or Linux.
- 1+ years of experience troubleshooting skills in a multi-user high availability environment.
- 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation.
- 1+ years of computer networking experience.
- Ability to identify and proactively resolve or escalate issues.
- Willingness to learn and apply new procedures and technology.
- Proficient in English.
PREFERRED QUALIFICATIONS:
- Bachelor's degree in Computer Science or IT related field.
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP.
- Experience with audiovisual, video conferencing, or event support.
- Experience in Active Directory and Windows Server backup solutions.
- Understanding basic concepts of information security.
A Day in the Life:
If you're passionate about this role and want to make an impact on a global scale, we'd love to hear from you. At ENGINEERINGUK, we value people with unique backgrounds, experiences, and skill sets.
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