Operations Director

5 dni temu


Łódź, Łódź Voivodeship, Polska Servol Community Services Pełny etat

Service Overview

Servol Community Services is a renowned charity dedicated to providing high-quality supported accommodation services for adults living with enduring mental health conditions and complex needs.

We are committed to helping individuals on their journey to mental wellness, purpose, and independence. Our mission is to deliver exceptional care and support that empowers our clients to thrive in their communities.

About the Role

We are seeking an experienced Area Manager to lead our supported living services across Wandsworth & Richmond and Sutton. As a key member of our team, you will be responsible for directing the operational care standards and continuous improvement of our services.

As an Area Manager, you will inspire your team to create a culture of excellent customer service, ensuring that our services deliver on all targets, both financial and those around the quality of the service.

Your Key Responsibilities

  • Lead and manage your team to deliver outstanding care services, setting and encouraging high standards of performance and demonstrating a commitment to good practice and continual improvement.
  • Monitor and improve service quality through regular audits and performance reviews.
  • Ensure adherence to all policy and contractual requirements for the management of risk including safeguarding, incidents, and complaints handling.
  • Proactively participate in policy development and service delivery improvements.
  • Work with the Head of Operations to develop and implement strategic plans to enhance service delivery and achieve business objectives.
  • Identify local funding opportunities, developing bids to enhance business development and growth.
  • Ensure all relevant statutory, regulatory, and professional standards are met in relation to policies, processes, and procedures, particularly in respect of governance and employment legislation and IT functions.
  • Work flexibly across the services and deliver an out-of-hours on-call service. Ability to travel as our Head Office is West Midlands based.

About You

We are looking for an experienced leader who can evidence a strong background in achieving compliance for supported living services. You will have a Level 5 qualification in a relevant subject, such as business administration or sociology, and a qualification in Line Management or demonstrable experience.

As an ideal candidate, you will have extensive experience of leading supported living services, monitoring and analysing data for complex services, and working with people with severe mental illness where the diagnosis is complex and may present behaviour that can challenge.

You will be able to work in a flexible manner, delivering an out-of-hours on-call service and traveling to services across the country as required. Your understanding of person-centred and outcome-focused practice, safeguarding, and risk management will be essential in this role.

What We Offer

We offer a competitive salary of £43,000 rising to £45,000 after completion of a successful probationary period, along with a range of benefits and opportunities for professional development.



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