Strategic Process Enhancement Lead
8 godzin temu
As a Business Improvement Lead, you will be responsible for:
- Diagnosing end-to-end processes to identify and prioritize process improvement opportunities as measured by impact on customer experience and operational efficiency.
- Holding regular meetings with stakeholders and budget owners to develop project plans and present them accordingly.
- SUPPORTING transition stage gates and schedules to agreed standards, communicating and engaging senior leadership, sponsors and stakeholders as appropriate.
- Growing a sustainable lean six sigma culture and capability within the SSC organization.
- Owning and setting the standard for the lean operating systems and service management standard within SSC.
Required Skills and Qualifications
To succeed in this role, you should have:
- A minimum of 6+ years of project management and 2+ years of transition project experience with a demonstrated track record of leading continuous improvement projects in a GBS environment.
- A Bachelor of Arts or Master's level education.
- Fluent English skills.
- Lean Six Sigma Black Belt certification.
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