Cloud Computing Solutions Architect

7 dni temu

Warszawa, Polska Google Pełny etat
About the Job

As a Technical Solutions Engineer Infrastructure Serverless, you will play a key role in helping customers troubleshoot technical challenges and make our products easier to adopt and use. This involves improving product, tools, processes, and documentation, as well as driving business growth of Google Cloud by recognizing and advocating for customer challenges.

Google Cloud enables every organization to digitally transform their business and industry by delivering enterprise-grade solutions that leverage cutting-edge technology and tools. Our customers in over 200 countries and territories trust us to enable growth and solve critical business problems.

Key Responsibilities
  • Collaborate with customers on production Serverless deployments to resolve issues and achieve product readiness, availability, and scale.
  • Develop an in-depth understanding of Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining root cause for customer-reported issues, building tools, and faster diagnosis.
  • Consult with internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a global team ensuring 24-hour customer support, including occasional non-standard work hours/shifts and weekend work.
  • Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
Requirements and Qualifications

To be successful in this role, you should have:

  • A Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • At least 2 years of experience coding in a general-purpose language or system design, troubleshooting/advocating for customers' needs, and triaging technical issues.
  • At least 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Ability to communicate in English fluently as this is a customer-facing role requiring interactions in English with local stakeholders.
Preferred Qualifications

While not required, having experience in the following areas would be beneficial:

  • Debugging complex workload issues across large-scale, multi-node environments.
  • Exploratory kernel debugging and performance analysis of containerized systems.
  • Working with public cloud services and infrastructure, such as Google Cloud Platform.
  • Computer Networking fundamentals (e.g., TCP/IP, Routing, Load balancing).
  • Basic web technologies (e.g., HTTP, HTML, DNS, TCP).
Benefits

We offer a range of benefits to support your health, wellbeing, and career development:

  • Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents.
  • Financial wellbeing: Competitive compensation, regular bonus and equity refresh opportunities.
  • Flexibility and time off: Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays.
  • Family support and care: Fertility and growing family support, parental leave, and baby bonding leave.
  • Community and personal development: Educational reimbursement.
  • Googley extras: Inspiring spaces to work, recharge, and collaborate with fellow Googlers.

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