Salesforce User Support Specialist

2 dni temu

Warsaw, Polska myGwork Pełny etat
About the Role

We are seeking a dedicated and enthusiastic User Support Specialist to join our team for a 6-month fixed-term contract. This role is pivotal in ensuring that our Awin users have a seamless experience with the Salesforce platform.

Key Responsibilities
  • Provide timely and effective support to users experiencing issues with the Salesforce platform.
  • Troubleshoot and resolve technical problems, ensuring minimal disruption to users.
  • Collaborate with Business Analysts and Technical Specialists within the team to resolve escalated support queries, ensure comprehensive support and knowledge sharing.
  • Documenting Processes: Create and update knowledge base documentation detailing types of support query and their steps to resolution.
  • Multi-tasking: Handle multiple support requests simultaneously, prioritising tasks based on urgency and impact.
  • Continuous Improvement: Identify recurring issues and suggest improvements to enhance the user experience.
Requirements
  • Problem-Solving Skills: Ability to think critically and solve complex issues efficiently.
  • Inquisitive Mindset: Eagerness to learn and stay updated with the latest Salesforce features and updates.
  • Time Management: Efficient in managing time and prioritising tasks to meet agreed service level deadlines.
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with users and team members.
  • Customer Service Orientation: A passion for helping others and providing exceptional customer service.
  • Technical Proficiency: A strong understanding of the Salesforce platform and its functionalities.
  • Experience: Previous experience in a user support role, particularly with Salesforce.
About Awin

Awin is proud of our dynamic, social and inclusive culture. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

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