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Infrastructure Management Expert

1 tydzień temu


Warszawa, Mazovia, Polska ThunderSoft Europe Pełny etat

We're seeking an expert IT Infrastructure Manager to join our team at ThunderSoft Europe in Warsaw, Poland.

About the Role
  1. This role involves managing our IT infrastructure in Poland and Northeast Europe, including server operations, computer room setup, wiring, and equipment maintenance.
  2. The ideal candidate will install, configure, and maintain office devices such as computers and printers, resolving daily hardware and desktop issues.
  3. Providing IT technical support for global users, following ITSM systems and ITIL processes, is also a key responsibility.
  4. We need someone who can create technical documentation, build an IT knowledge base, and standardize IT services.
  5. Analyzing IT support issues, preparing reports, and driving improvements in IT service quality are also essential tasks.
Requirements
  • A Bachelor's degree or above in computer science or a related field is required.
  • More than 2 years of experience in overseas office network construction and desktop support services is necessary.
  • Professional computer networking knowledge is essential.
  • Familiarity with mainstream routers, switches, firewalls, server products, and related technologies is required; Cisco CCNA/CCNP or other vendor-related certifications are preferred.
Languages
  • English - advanced level proficiency.
  • Polish - communicative skills.
  • Chinese - an advantage.