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    2 tygodni temu

    Warszawa, Mazovia, Polska payabl. Pełny etat

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Project Delivery Manager

2 tygodni temu

Warszawa, Mazovia, Polska Cyclad Pełny etat

At Cyclad, we are expanding our team responsible for Cytric Travel Solutions and seeking a skilled Delivery Manager to scope, plan, and manage Cytric Service Deliveries for our customers. This key role will involve managing Cytric Travel end-to-end implementations, migration projects, implementation consulting, and support.

Key Responsibilities:
  • Engineer solutions for customer prospects
  • Provide technical/functional support to pre-sales, sales, and marketing teams as a subject matter expert
  • Apply project methodology, set goals and objectives, provide resource planning and budgeting
  • Manage implementations of Cytric Travel solution for customers
  • Implement Cytric Travel according to scope and plan
  • Identify and mitigate key risks and issues impacting delivery and customer satisfaction
  • Oversee technical operations and coordinate tasks to ensure efficient integration into client software ecosystem and infrastructure
  • Write implementation configuration documents reflecting customer requirements
  • Monitor and evaluate project performance to identify areas of improvement
  • Manage Customers' post-go-live Support Services
Requirements:
  • University degree in Tourism, Project Management, Business, or IT
  • Experience working as an Implementation Engineer and Project Coordinator/Lead in the travel industry
  • Valid experience in the business travel industry, ideally in a Travel Management Company
  • Knowledge of GDS systems, preferably Amadeus GDS
  • Experience working with Online Booking Tools, most preferably Cytric Travel
  • Knowledge of methods and procedures used during the software development process
  • Ability to handle different phases of a project, following the company's methodology and using standard project management tools