Technology Enablement Expert

12 godzin temu


Kraków, Lesser Poland Heineken Pełny etat
Job Description
  • Coordinate ITSM Tooling Needs: Collaborate with the Service Management team, Product Owners, and technical teams to ensure effective execution of ITSM processes.
  • Evaluate Change Requests: Gather inputs from support teams, review requests for completeness, feasibility, and applicability, and ensure compliance with global quality standards and HEINEKEN policies.
  • Foster ITSM Tooling Adoption: Evangelize the value, framework, governance, and ways of working for ITSM Tooling throughout the organization.


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