Aktualne oferty pracy związane z Senior QA Analyst - Bydgoszcz, Kujawsko-Pomorskie - Relativity
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Senior Data Analyst – pharmaceutical industry
1 tydzień temu
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Senior QA Analyst
2 tygodni temu
**Responsibilities**
- Conduct monthly quality reviews of customer interactions (tickets, calls, feedback, etc.) for technicians in Product Support as a core component of technician performance evaluation.
- Standardize QA Processes: Optimize and manage systems for review including but not limited to QA scorecards, rubrics, and performance metrics. Develop clear calibration processes to ensure objectivity for QA evaluations across teams.
- Data Insight Generation: Serve as the primary subject matter expert for the creation and execution of Quality Assurance reporting and analysis, including standardized reports on a daily, weekly, and monthly basis from various inputs (Salesforce, Calabrio, etc). Leverage in-depth data analysis to identify trends and patterns and provide actionable insights for internal stakeholders.
