Customer Success Advocate

2 tygodni temu


Katowice, Silesia, Polska Shiji Group Pełny etat
Company Overview

Shiji Group is a leading provider of software solutions and services for the hospitality, food service, retail, and entertainment industries. Our portfolio includes hotel management solutions, food and beverage systems, payment gateways, data management, online distribution, and more.

Founded in 1998 as a network solutions provider for hotels, Shiji Group has since evolved into a global company with 5,000 employees across 80+ subsidiaries and brands. We serve over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets worldwide.

Job Description

We are seeking a skilled Customer Success Specialist to join our team. As a key member of our customer support team, you will be responsible for improving the adoption and usage of our products and maintaining revenue growth targets by providing excellent customer support and building strong relationships with our clients.

Key Areas of Responsibility:

  • Provide first & second level customer support.
  • Interact closely with Level 3 and Level 4 support in a Follow the Sun environment.
  • Meet client retention goals.
  • Ensure full training for internal teams.
  • Maintain a process of industry knowledge training for all teams.
  • Maximize revenue potential with all customers.
  • Inform customers about new products and product features.
  • Monitor customer usage and performance, and proactively engage customers to maximize the same.
  • Create and maintain win-win relationships with new and existing customers.


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