Onboarding Support Specialist for Global Accounts
6 dni temu
The Enterprise Onboarding Specialist will be responsible for ensuring seamless onboarding experiences for Worldline's global clients. This involves setting up and maintaining merchant contracts, verifying documentation, and providing top-notch customer service.
Key Tasks- Maintain accurate records of customer onboarding data and compliance information;
- Support clients through phone and email inquiries, addressing product-related queries and basic technical concerns;
- Liaise with internal teams to ensure timely resolution of customer issues;
- Assist in the development of strategies to enhance customer satisfaction and retention;
- Collaborate with cross-functional teams to drive business growth and expansion.
- Customer-facing experience or account management background;
- Superior communication skills for articulating complex concepts;
- Expertise in German and English language proficiency;
- Demonstrated analytical skills to resolve problems efficiently;
- Capacity to foster strong relationships with clients and internal stakeholders;
- Ability to adapt to changing priorities and deadlines;
- Understanding of technological innovations and willingness to learn new tools and systems.
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