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Client Success Expert with Multilingual Focus

3 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Sii Sp. z o.o. Pełny etat

The role of a Client Success Expert with a multilingual focus involves working directly with clients to retain and grow existing relationships. This position requires strong communication skills, with proficiency in English, German, and French. The ideal candidate will have at least 2 years of experience in Client Success or Account Management and be able to develop and execute plans to ensure client satisfaction and retention.

As a Strategic Account Manager for global clients, you will work closely with internal teams to address client needs and resolve issues. This includes driving client renewals, identifying cross-sell and upsell opportunities, and proactively engaging with customers to maximize their return on investment.

This position requires excellent communication skills, both written and verbal, as well as the ability to build and maintain strong relationships with clients. Tech savvy and experienced in implementing software on an account-per-account basis, you will also be responsible for developing and nurturing customers into advocates to increase brand awareness and foster long-term partnerships.