Trade Support Analyst

5 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

About Us

We're a global leader in the financial services industry, dedicated to delivering world-class client service and innovation. Our hybrid working model allows for flexibility and diversity, feeding into our secret ingredients for success: diversity, flexibility, and close connection.

The Role

  • Support clients across phone, email, web chat, and social media, providing timely and effective resolution of their queries and issues.
  • Develop and maintain in-depth knowledge of our products and platforms to effectively answer client queries and resolve complex trade-related issues.
  • Work closely with cross-functional teams to ensure seamless execution of trades and provision of technical support to clients.
  • Conduct regular audits and perform administrative tasks to ensure accuracy and compliance.
  • Participate in and lead projects that drive business growth and enhance our market position.

What We Offer

  • Home office equipment reimbursement
  • Private medical cover for you and your family/partner
  • Life insurance
  • Employee-led networks with an annual budget for organizing events & projects
  • Career-focused technical and leadership training
  • Well-being events and Employee Assistance Programme
  • Additional days off a year - to celebrate your Birthday and for voluntary work
  • App-based parking spots booking system


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