
Trade Support Analyst
5 dni temu
About Us
We're a global leader in the financial services industry, dedicated to delivering world-class client service and innovation. Our hybrid working model allows for flexibility and diversity, feeding into our secret ingredients for success: diversity, flexibility, and close connection.
The Role
- Support clients across phone, email, web chat, and social media, providing timely and effective resolution of their queries and issues.
- Develop and maintain in-depth knowledge of our products and platforms to effectively answer client queries and resolve complex trade-related issues.
- Work closely with cross-functional teams to ensure seamless execution of trades and provision of technical support to clients.
- Conduct regular audits and perform administrative tasks to ensure accuracy and compliance.
- Participate in and lead projects that drive business growth and enhance our market position.
What We Offer
- Home office equipment reimbursement
- Private medical cover for you and your family/partner
- Life insurance
- Employee-led networks with an annual budget for organizing events & projects
- Career-focused technical and leadership training
- Well-being events and Employee Assistance Programme
- Additional days off a year - to celebrate your Birthday and for voluntary work
- App-based parking spots booking system
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