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Dispute Resolution Analyst

1 tydzień temu


Warszawa, Mazovia, Polska U.S. Bank Pełny etat

At U.S. Bank, we're committed to making a positive impact on our customers' lives. We believe in empowering them to make informed financial decisions, and we're looking for a skilled Complaints Resolution Analyst to join our team.

As a key member of our team, you will be responsible for resolving customer complaints in a professional and courteous manner. You will work closely with our Compliance Department to ensure that we meet regulatory requirements while delivering a positive customer experience.

Job Description

We are seeking a Complaints Resolution Analyst based in our Warsaw office. The role requires someone with a passion for customer service who can respond to customers in writing and also have the opportunity to speak with customers directly to resolve specific cases more efficiently and effectively.

The Complaints Resolution Analyst is expected to be fully knowledgeable and cross-trained on products to be able to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an accurate complaint response.