Network Operations Manager
7 godzin temu
About B2B S.A
We are a dynamic organization that prides itself on delivering high-quality services in the Networking area.
Our goal is to build strong relationships within our teams, foster ongoing support and motivation, and drive continuous service improvements.
The Role
We are seeking an Infrastructure Support Team Coordinator to co-manage day-to-day operations of our Network Factory Team (approximately 20 people).
This position requires excellent communication skills, ability to organize tasks efficiently, and effective time management.
As a key member of our team, you will be responsible for:
- Coordinating and monitoring tasks with day-to-day operations in the Network Area
- Ensuring high-quality and timely delivery of tasks by both teams
- BUILDING AND MAINTAINING GOOD RELATIONS WITHIN THE TEAMS
- Onboarding new joiners and providing ongoing competency development for all teammates
- Driving continuous service improvements and optimization
- Collaborating with internal and external customers, as well as responding to escalations
Your Skills and Qualifications
To succeed in this role, you should possess:
- Communicative English and Polish language skills (spoken and written)
- Solid knowledge of ITIL processes
- Solid knowledge of systems and solutions supporting the Networking area
- Ability to properly organize your work and fulfill tasks of different character and priority
- Good communication and interpersonal skills, with the ability to manage relations with teammates, customers, and other stakeholders
- Analytical and solution-oriented mindset
- Accountability, self-reliance, and ability to work in a fast-changing environment
- Positive and can-do attitude
- IT-related education completed or in progress
- Experience in managing/coordinating IT operations
- Experience in conversations with difficult and demanding customers
What We Offer
In return for your expertise and dedication, we offer:
- 100% work-from-office schedule in Gdańsk
- A 4-day work schedule followed by 2 days off, with working hours from 12:00-21:00
Join Our Team
Apply now to become part of our dynamic team
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