IT Network Support Specialist
19 godzin temu
Job Overview:
We are seeking an experienced IT Network Support Specialist to join our team at emagine Polska. The successful candidate will be responsible for providing second-level support for complex enterprise networks, ensuring the availability and reliability of data, voice, and contact center services.
Key Responsibilities:
- Incident management: Investigate and resolve network incidents in a timely manner, minimizing downtime and impact on business operations.
- Patch management: Implement patches and updates to ensure the security and stability of the network infrastructure.
- Service restoration: Restore services quickly and efficiently in the event of an outage or disruption.
- Proactive service improvement: Identify opportunities for process improvements and implement changes to enhance the overall service quality.
- Major incident management: Participate in conference calls and lead investigations to identify root causes of major incidents.
- Change management: Implement repeatable moves, adds, and changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity.
Requirements:
- 3+ years of experience in engineering large complex enterprise environments.
- Knowledge of carrier services, including SDWAN & WAN circuits, MPLS, VPNs, VRFs, DWDM, Frame Relay, and Point-to-Point.
- Expertise with network operating systems, such as IOS and Aruba OS.
- Familiarity with IT governance standards and compliance, including ITIL and SOC.
- Strong customer service skills and ability to handle stressful situations.
- Strong analytical skills, with the ability to use complex data to find opportunities, recognize problems, and draw logical conclusions.
- Experience working as part of a global 24/7 support model.
Nice to Have:
- Certifications, such as Network+, CCNA, and CCNP.
- Knowledge of networking infrastructure suppliers and service offerings, including Cisco, Aruba, Checkpoint, Fortinet, Riverbed, and Zscaler.
- Demonstrable understanding of network load balancers and firewalls.
- Experience with monitoring applications, such as SolarWinds and Riverbed.
- Ability to produce and present technical information to both technical and non-technical personnel.
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