Application Support Specialist
4 tygodni temu
Are you a skilled professional looking to take your career to the next level? Do you have experience with container orchestration and application deployments?
We are seeking a highly motivated and detail-oriented Application Support Specialist to join our team at Grid Dynamics Poland Sp. z o.o.
About the RoleThis is a unique opportunity to work on complex issues, analyzing situations or data that require in-depth evaluation. You will be responsible for providing top-notch support to our customers, resolving their technical queries, and driving incidents to resolution.
- Main Responsibilities:
- Working cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
- Troubleshooting, isolating, and resolving container orchestration/management issues, specifically Docker and Kubernetes.
- Troubleshooting, isolating, and resolving complex application deployments issues.
- Analyzing and categorizing customer interactions trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
- Building knowledge base articles.
- Participating in post-mortem reviews and driving ongoing improvement.
Requirements
To be successful in this role, you will need:
- Several years of experience in supporting highly scalable applications and web services.
- Hands-on experience with open-source technologies such as Kubernetes, Docker, Spark, Kafka, etc.
- Comfortable working with a very technical customer base.
- Strong familiarity with modern server technologies and architectures.
- Strong attention to detail.
- Excellent analytical capabilities.
- Passionate about Technical Support.
- Strong Communication skills.
- Strong experience with troubleshooting.
What We Offer
We offer a competitive salary: approximately 80,000 PLN per year, flexible schedule, benefits package including medical insurance and sports facilities, corporate social events, and opportunities for professional development.
Average Salary: 80,000 PLN per year
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