Network Operations Engineer
3 dni temu
Company Overview
We are emagine Polska, a company dedicated to providing top-notch IT solutions. Our team is passionate about delivering exceptional services that meet the needs of our clients.
Salary
The salary for this position is estimated at PLN 60,000 - 80,000 per month, depending on experience.
Job Description
In this role as Network Operations Engineer - Global Support, you will be responsible for ensuring the day-to-day availability of our production network. This includes all aspects of Data, Voice, and Contact Center Services capabilities. You will work closely with internal and external resources to provide Level 2 support.
Key Responsibilities:
- Incident Management: Providing second-level network incident management and patch management.
- Service Restoration: Working on service restoration, sustainability, and proactive service improvement.
- Major Incident Management: Participating in and leading major incident conference calls, identifying required resources, and providing full root cause analysis for any production outages.
- Change Management: Implementing repeatable move, add, and changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity.
- Point of Contact: Functioning as a point of contact for other engineers for incidents and changes.
- Production Monitoring: Employing production monitoring tools to ensure that all systems are running and available.
Requirements:
- Experience: At least 3 years of experience in engineering large complex enterprise environments.
- Knowledge: Carrier services, including SDWAN & WAN circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, and Point to Point.
- Expertise: Network operating systems (IOS, Aruba OS).
- Familiarity: IT governance standards and compliance, including ITIL and SOC.
- Customer Service: Strong customer service skills, good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
- Analytical Skills: Strong analytical skills, able to use complex data to find opportunities, recognize problems, and draw logical conclusions.
- Global Support Experience: Experience working as part of a global 24/7 support model.
Nice to Have:
- Certifications: Network+, CCNA, CCNP.
- Networking Infrastructure Suppliers: Knowledge of networking infrastructure suppliers and service offerings, including Cisco, Aruba, Checkpoint, Fortinet, Riverbed, and Zscaler.
- Load Balancers and Firewalls: Demonstrable understanding of network load balancers and firewalls.
- Monitoring Applications: Experience with monitoring applications such as SolarWinds & Riverbed.
- Technical Communication: Ability to produce and present technical information to both technical and non-technical personnel.
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