Network Operations Engineer

3 dni temu


Gdańsk, Pomerania, Polska emagine Polska Pełny etat

Company Overview

We are emagine Polska, a company dedicated to providing top-notch IT solutions. Our team is passionate about delivering exceptional services that meet the needs of our clients.

Salary

The salary for this position is estimated at PLN 60,000 - 80,000 per month, depending on experience.

Job Description

In this role as Network Operations Engineer - Global Support, you will be responsible for ensuring the day-to-day availability of our production network. This includes all aspects of Data, Voice, and Contact Center Services capabilities. You will work closely with internal and external resources to provide Level 2 support.

Key Responsibilities:

  • Incident Management: Providing second-level network incident management and patch management.
  • Service Restoration: Working on service restoration, sustainability, and proactive service improvement.
  • Major Incident Management: Participating in and leading major incident conference calls, identifying required resources, and providing full root cause analysis for any production outages.
  • Change Management: Implementing repeatable move, add, and changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity.
  • Point of Contact: Functioning as a point of contact for other engineers for incidents and changes.
  • Production Monitoring: Employing production monitoring tools to ensure that all systems are running and available.

Requirements:

  • Experience: At least 3 years of experience in engineering large complex enterprise environments.
  • Knowledge: Carrier services, including SDWAN & WAN circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, and Point to Point.
  • Expertise: Network operating systems (IOS, Aruba OS).
  • Familiarity: IT governance standards and compliance, including ITIL and SOC.
  • Customer Service: Strong customer service skills, good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
  • Analytical Skills: Strong analytical skills, able to use complex data to find opportunities, recognize problems, and draw logical conclusions.
  • Global Support Experience: Experience working as part of a global 24/7 support model.

Nice to Have:

  • Certifications: Network+, CCNA, CCNP.
  • Networking Infrastructure Suppliers: Knowledge of networking infrastructure suppliers and service offerings, including Cisco, Aruba, Checkpoint, Fortinet, Riverbed, and Zscaler.
  • Load Balancers and Firewalls: Demonstrable understanding of network load balancers and firewalls.
  • Monitoring Applications: Experience with monitoring applications such as SolarWinds & Riverbed.
  • Technical Communication: Ability to produce and present technical information to both technical and non-technical personnel.


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