Enterprise Software Consultant

11 godzin temu


Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat
About Us

Unit4 is a fast-paced, high-growth company delivering enterprise software for a great people experience. We're passionate about empowering people in service organizations with innovative Enterprise and Business software solutions. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for.

We're committed to sustainability through initiatives like our Act4Good program, which allows everyone at Unit4 to come together and engage in actions that benefit society and the planet. We believe in creating a culture built on trust, balance, and inclusivity, with talented colleagues, role models, and mentors. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we invite you to explore this opportunity.

Key Requirements:

• Provide professional, efficient, and effective support services to resolve support cases and complete various tasks required to support our customer base.
• Investigate, process, and document application defects passed to the Application Support team.
• Liaise with colleagues and R&D to progress each issue through to conclusion.
• Highlight potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress.

Desirable Skills and Qualifications:

• Knowledge of a given Unit4 ERP module or other module(s) will be an asset
• Knowledge or experience with ServiceNow
• ITIL knowledge
• Previous experience of working within Corporate IT

What We Offer:

We offer a competitive salary package, along with opportunities for professional growth and development. Our benefits include uncapped time off policy, remote working opportunities, Global Wellbeing Days, talented colleagues, role models, and mentors. We also provide a commitment to sustainability through initiatives such as our Act4Good program. Additionally, we have a safe and inclusive working environment supported by Employee Resource Groups.

Why Join Us?

You'll be part of a dynamic team that's passionate about delivering exceptional customer service. You'll have opportunities to grow professionally and personally, and you'll be empowered to make a real difference in the lives of our customers. If you're looking for a challenging and rewarding role, we encourage you to apply.

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