Post-Implementation Consultant

4 tygodni temu

Warszawa, Mazovia, Polska Veeva Systems Pełny etat

The Role

Veeva Systems is seeking a skilled Post-Implementation Consultant to join our team. As a trusted partner to our R&D customers, you will provide post-implementation services to ensure they leverage the full value of Veeva applications.

Our Post-Implementation Team consists of experienced consultants located in Hungary and Poland. We are growing our team every year, and this role offers a unique opportunity to be part of a dynamic and diverse team.

As a Post-Implementation Consultant, you will support a group of biopharmaceutical customers, understanding their business processes, providing guidance, and collaborating with other teams at Veeva.

Key Responsibilities:

  • Help customers keep up to date with new features within the Veeva Vault suite
  • Work closely with customer business and IT staff to understand their requirements
  • Design solutions for customers, thinking critically to meet their needs
  • Act as a customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs
  • Drive change management methodology at customers switching from on-premises to SaaS solutions

Requirements:

  • 4+ years of experience with configuring, supporting, and implementing software solutions
  • Experience in working in customer-facing roles and managing customer expectations
  • Excellent verbal and written communication skills in English
  • At least a Bachelor's degree or years of experience in relevant fields, ideally in STEM or other similar
  • This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe.

Nice to Have:

  • Proficiency in additional European language(s)

Perks & Benefits:

  • Allocations for continuous learning & development
  • Health & wellness programs

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