Post-Implementation Consultant
4 tygodni temu
The Role
Veeva Systems is seeking a skilled Post-Implementation Consultant to join our team. As a trusted partner to our R&D customers, you will provide post-implementation services to ensure they leverage the full value of Veeva applications.
Our Post-Implementation Team consists of experienced consultants located in Hungary and Poland. We are growing our team every year, and this role offers a unique opportunity to be part of a dynamic and diverse team.
As a Post-Implementation Consultant, you will support a group of biopharmaceutical customers, understanding their business processes, providing guidance, and collaborating with other teams at Veeva.
Key Responsibilities:
- Help customers keep up to date with new features within the Veeva Vault suite
- Work closely with customer business and IT staff to understand their requirements
- Design solutions for customers, thinking critically to meet their needs
- Act as a customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs
- Drive change management methodology at customers switching from on-premises to SaaS solutions
Requirements:
- 4+ years of experience with configuring, supporting, and implementing software solutions
- Experience in working in customer-facing roles and managing customer expectations
- Excellent verbal and written communication skills in English
- At least a Bachelor's degree or years of experience in relevant fields, ideally in STEM or other similar
- This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe.
Nice to Have:
- Proficiency in additional European language(s)
Perks & Benefits:
- Allocations for continuous learning & development
- Health & wellness programs
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