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Technical Service Manager
2 tygodni temu
We're seeking a skilled professional to play a key role in securing compliant well-running applications and services within the Nordic Mortgage area in Nordea.
As a Senior IT Analyst, you'll work closely with the Development team from the Operations side to follow Nordea's overall guidelines on many different levels.
You will be responsible for handling and coordinating production issues – solving incidents and problems, handling and coordinating production deployments – managing and depending on your technical skills sometimes executing change tickets, handling and coordinating ad hoc requests from various stakeholders, and working closely with development teams to help support our Nordea BizDevOps ambitions with architects and hardware/infrastructure engineers within Nordea.
You will join a team with a strong mindset towards enabling high-quality customer and user-oriented IT services.
Responsibilities- Handle and coordinate production issues – solve incidents and problems
- Handle and coordinate production deployments – manage and depend on your technical skills sometimes execute change tickets
- Handle and coordinate ad hoc requests from various stakeholders
- Work closely with development teams to help support our Nordea BizDevOps ambitions with architects and hardware/infrastructure engineers within Nordea
You will be a key player in ensuring the smooth operation of critical applications & services within the Nordic Mortgage area in Nordea.
Requirements- Are used to proactively seek knowledge, promote collaboration, and spar with teams across the organization
- Are able to remain calm and focused during high business-impacting situations
- Are curious, self-driven, and proactive
- Have excellent communication skills in English (written and spoken)
- Are structured and good at prioritizing tasks
- Are a highly innovative problem solver with strong analytical and customer service abilities
