Payment Solutions Expert
4 dni temu
Worldline is the innovator at the heart of the payments technology industry.
The OpportunityWe are looking for a Customer Support Specialist who will set up, maintain, and upgrade payment solutions for our customers.
This role involves taking customer requests, configuring them within agreed timescales, and contributing to increasing the quality of service by suggesting improvements to documentation or tools used.
Day-to-Day Responsibilities:- Provide exceptional customer service via phone and email.
- Deal with customer requests from ticketing tools, analyze, and complete them within agreed timescales.
- Communicate with specialist groups to carry out trouble-ticket resolution through appropriate configuration.
- Understand the customer's configuration of payment solutions.
- Troubleshoot and resolve issues related to our payment solutions.
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