ServiceNow ITOM Visibility Service Mapping Engineer
2 tygodni temu
This role is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the RoleWelcome to Warner Bros. Discovery, where we bring our characters to life and create what's next. As a ServiceNow ITOM Visibility Service Mapping Engineer, you will be responsible for the rollout of the Service Mapping capability within the organization.
Key Responsibilities- Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
- Work with Application SMEs to capture entry point data for key business applications.
- Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.
- Identify potential Service Mapping candidates based on horizontally discovered data.
- Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.
- Monitor discovery and service mapping results, reconciling and addressing with data owners.
- Maintain the integrity of the Service Mapping process within production and non-production environments.
- Create and maintain Service Mapping discovery schedules.
- Periodic review of operational procedures and publish new revisions when necessary.
- Candidates for this role should have at least 1 year's experience in Configuration Management and using ServiceNow.
- Broad knowledge of multiple technology domains, including network, infrastructure, and application architecture.
- Good understanding of ITIL processes and the part Configuration Management plays in service delivery.
- B2B contract
- Hybrid work model, flexible working hours
- Possibility of purchasing private medical care and life insurance
- Free access to player.pl and Max
- Internal initiatives in the media area, periodic movie shows in the office cinema room
- CSR activities: volunteering, eco & social initiatives
Please be informed that we will consider applications only in English version. This position is open through a 12-month frame contract. Number of hours per month depends on the number of orders.
How We Get Things DoneAt Warner Bros. Discovery, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day-to-day.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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