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ServiceNow ITOM Visibility Service Mapping Engineer
1 miesiąc temu
This role is responsible for the rollout of the Service Mapping capability within the organization. The ServiceNow ITOM Visibility Service Mapping Engineer will be responsible for the initial data gathering of Service Mapping entry points, ensuring adequate permissions are granted, and assisting in the development of custom discovery patterns to classify and relate all infrastructure components.
Key Responsibilities:
Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
Work with Application SMEs to capture entry point data for key business applications.
Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.
Identify potential Service Mapping candidates based on horizontally discovered data.
Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.
Monitor discovery and service mapping results, reconciling and addressing with data owners.
Maintain the integrity of the Service Mapping process within production and non-production environments.
Create and maintain Service Mapping discovery schedules.
Periodic review of operational procedures and publish new revisions when necessary.
Requirements:
Candidates for this role should have at least 1 year's experience in Configuration Management and using ServiceNow. They should also have broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfill a business requirement. They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework.
Core Skills:
ServiceNow CMDB data model (CSDM)
ServiceNow ITOM discovery & Service Mapping
Java Regular Expression
Business application architecture
Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
Ability to discuss credentials issues and troubleshoot with engineers.
Beneficial Skills:
High availability application & infrastructure architecture
Container computing (Docker, Kubernetes)
Cloud architecture (AWS, Azure, GCP)
ServiceNow discovery pattern development
Scripting / programming
About Warner Bros. Discovery:
Warner Bros. Discovery is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We offer career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
What We Offer:
B2B contract
Hybrid work model, flexible working hours
Possibility of purchasing private medical care and life insurance
Free access to player.pl and Max
Internal initiatives in the media area, periodic movie shows in the office cinema room
CSR activities: volunteering, eco & social initiatives
How to Apply:
Please be informed that we will consider applications only in English version. This position is open through a 12-month frame contract. Number of hours per month depends on the number of orders.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
