Genesys Service Engineer
2 miesięcy temu
- Full Time
- Hybrid
- Warsaw, Poland
- With Professional Experience
- 10/28/24
As a Genesys Service Engineer (m/f/d), you will be responsible for providing technical support and maintenance for our Genesys contact center solutions. You will collaborate closely with clients to troubleshoot issues, ensure smooth system operation, and implement updates or upgrades as necessary. This role requires strong problem-solving skills, customer focus, and the ability to work in a fast-paced environment.
Key responsibilities- Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshooting.
- Diagnose and resolve issues related to Genesys software, integrations, and underlying infrastructure.
- Work closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectively.
- Perform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in place.
- Monitor system performance and ensure uptime in line with agreed Service Level Agreements.
- Document and maintain detailed records of customer interactions, issues, and resolutions in ticketing systems.
- Collaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issues.
- Participate in on-call rotations to provide after-hours support when needed
Skills & Experience we are looking for
- 3+ years of experience working with Genesys platforms, preferably in a technical support or service engineering role will be advantage
- Strong knowledge of Genesys contact center solutions (Genesys Cloud, PureEngage, PureConnect) will be advantage
- Experience with VoIP technologies, SIP protocols, and PBX integrations.
- Understanding of related technologies such as SQL databases, network infrastructure, and cloud solutions.
- Strong communication skills in Polish and English to interact with both technical and non-technical stakeholders.
- Ability to work independently and within a team, maintaining a customer-centric approach.
- Knowledge of Linux and Windows operating systems.
- Familiarity with ITIL processes and ticket management tools is a plus.
- Competitive salary and benefits package.
- LuxMed insurance coverage
- Opportunities for professional growth and development, including training on the latest Genesys technologies.
- A supportive and collaborative working environment.
- Hybrid working model with flexibility in remote and office-based work.
-
Professional Services Engineer Level 1
4 tygodni temu
Warsaw, Polska Damovo Pełny etatProfessional Services Engineer Level 1 - Genesys (m/f/d) at Damovo | softgarden View job here Professional Services Engineer Level 1 - Genesys (m/f/d) Full Time ...
-
System Engineer
5 miesięcy temu
Warsaw, Polska Damovo Pełny etatSystem Engineer - Genesys Cloud Platform (m/f/d) System Engineer - Genesys Cloud Platform (m/f/d) Full Time Warsaw, PolandHybrid With Professional Experience 7/1/24 We at Damovo...
-
Field Service Engineer
7 miesięcy temu
Warsaw, Polska Danaher Pełny etatWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Implementation Engineer
2 miesięcy temu
Warsaw, Polska NTT Pełny etatJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Implementation Engineer
2 miesięcy temu
Warsaw, Polska NTT DATA Pełny etatJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Field Technical Service Engineer
7 miesięcy temu
Warsaw, Polska Baxter Pełny etatVantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...
-
Field Service Engineer
6 miesięcy temu
Warsaw, Polska Loma Systems Pełny etatCompany Description LOMA is a critical part of food safety and quality Want to work for a company who protect the consumer whilst also having a highly commercial focus? LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems...
-
Field Service Engineer
5 miesięcy temu
Warsaw, Polska Abbott Pełny etatThe Opportunity For our AbbottMolecular Diagnostics Division AMD we are looking for an ambitious, well-motivatedprofessional to join our technical team in Poland as a Field ServiceEngineer. This is a field-based position that requires daily travelling across assigned territory (Poland and other countries in the region - Europe). Field Service...
-
Field Sales Engineer
7 miesięcy temu
Warsaw, Polska Alfa Laval Pełny etatWe are looking for talents in our Service Sales Department. As a member of the team for Poland, you will be contacting our customers with the portfolio of our products. You are the right candidate for us if you are self-driven, hardworking and enthusiastic to learn and develop, reliable and goal-oriented, persistent and patient. You should also be flexible...
-
Database Software Test Engineer
1 miesiąc temu
Warsaw, Polska Visa Pełny etatJob DescriptionSr Software Test Engineering team is part of Sales, Client Service and Experience PD and is responsible for managing system requirements, design, development, integration, quality assurance, implementation, and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading...
-
Software Test Engineer
7 miesięcy temu
Warsaw, Polska VISA Pełny etatJob Description And Responsibilities Sr Software Test Engineering team is part of Sales, Client Service and Experience PD and is responsible for managing system requirements, design, development, integration, quality assurance, implementation, and maintenance of corporate applications. The team works closely with business owners of these services to...
-
Productivity Engineer
7 miesięcy temu
Warsaw, Polska Balyasny Asset Management L.P. Pełny etatLoadingSorry to interruptCSS Error Productivity Engineer LocationWarsaw PostedPosted 32 Days Ago CodeREQ5781 Productivity Engineer, Global Support As a Technology Productivity Engineer at BAM, you will be involved in: • Developing standards and documentation for productivity services provided firm wide • Providing subject matter expertise...
-
Infrastructure Security Engineer
3 tygodni temu
Warsaw, Polska b2bnetwork Pełny etatProject DescriptionThe EDP team is building an internal platform for Elia Group software product developers to accelerate thedevelopment and delivery of software products to tackle the massive challenges facing the energy sector. TheEDP Platform is a service oriented, cloud-native platform that is being built to provide application teams with...
-
Service Engineer for 2nd line support
1 miesiąc temu
Warsaw, Polska Sanoma Pełny etat*100% remote opportunity for candidates based in PolandSanoma Learning is the leading European learning company, serving over 20 million students in 11 countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary, and vocational education. The development of our methodologies is based...
-
Technical Support Engineer AdTech
4 tygodni temu
Warsaw, Polska Sigma Software Pełny etatWe are looking for a Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for the Customer platforms’ availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You will be part of a dynamic team with a balanced mix of software and technology...
-
Customer Service Coordinator
7 miesięcy temu
Warsaw, Polska Concept Life Sciences Pełny etatDo you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture? Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place? Are you looking for an opportunity to work on complex, innovative analytical software systems? ...
-
Senior CRM Software Engineer
3 miesięcy temu
Warsaw, Polska Visa Pełny etatJob DescriptionThe Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to...
-
Observability_QA Engineer
3 tygodni temu
Warsaw, Polska b2bnetwork Pełny etatProject DescriptionThe EDP team is building an internal platform for Elia Group software product developers to accelerate the development and delivery of software products to tackle the massive challenges facing the energy sector. The EDP Platform is a service oriented, cloud-native platform that is being built to provide application teams with self-service...
-
DevOps Engineer
7 miesięcy temu
Warsaw, Polska ING Pełny etatWe are looking for you, if you: have a knowledge of Linux (RHEL), have experience in working with SFTP and Web API, have experience with Azure pipelines, have experience with Oracle and SQL, have experience with scripting languages (Python) and automation of manual activities (testing, deployment), are a team player, persistent, service oriented,...
-
Network Engineer/Hyper Care
2 tygodni temu
Warsaw, Polska b2bnetwork Pełny etatService description:The role of a Network Operations Engineer is responsible for the Day-to-Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. The candidate will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2...