Professional Services Engineer Level 1
4 dni temu
- Full Time
- 03, Warsaw
- With Professional Experience
- 11/25/24
Damovo Poland is looking for an enthusiastic and motivated Professional Services Engineer Level 1 - Genesys (m/f/d) to join our team. This entry-level position provides a fantastic opportunity to grow your technical expertise in Genesys Contact Center solutions while working alongside experienced professionals. You will assist in implementing, maintaining, and supporting Genesys platforms for our clients, ensuring smooth operations and high customer satisfaction.
Key Responsibilities- Design and implement Genesys-based communication solutions tailored to meet the specific needs and requirements of our clients
- Collaborate with clients, business analysts, and other stakeholders to gather requirements, define project scopes, and develop solution designs
- Configure, deploy, and integrate Genesys Cloud ecosystems
- Develop custom applications, workflows, and integrations using Genesys Architect and other development tools
- Perform system testing, troubleshooting, and optimization to ensure the reliability, performance, and resiliency of Genesys solutions
- Provide technical support and assistance to clients during system implementation, integration, and post-deployment phases
- Create and maintain technical documentation, including system architecture diagrams, configuration guides, and troubleshooting procedures
- Stay up to date with the latest Genesys products, features, and best practices, and provide recommendations for continuous improvement
- Bachelor's degree in Computer Science, Information Technology, or related field and institution
- Understanding Cloud-based technologies such as AWS, Google Cloud, Microsoft Azure, Genesys Cloud is a plus
- Problem-solving skills and the ability to troubleshoot technical issues in Computer systems
- Understanding of telephony concepts, protocols, and technologies, such as SIP, VoIP, and CTI is a plus
- Basic programming skills is a plus
- Languages: Native Polish; B2 English; technical English is a plus
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development in a dynamic, multinational environment
- Collaborative and supportive team culture
- Flexible working arrangements, including remote work
- Access to training resources and certifications in Genesys and related technologies
- Lots of interesting cloud projects in Genesys for many customers
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