Technical Support Engineer AdTech

1 miesiąc temu


Warsaw, Polska Sigma Software Pełny etat

We are looking for a Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for the Customer platforms’ availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
You will be part of a dynamic team with a balanced mix of software and technology infrastructure backgrounds. The Technical Support Engineer will provide subject matter expertise, resolve break/fix scenarios, and engage broader teams when necessary. You will partner with engineers, vendors, and client services to deliver successful technical solutions. This role requires limited supervision and guidance while executing associated functions and responsibilities.
Does this sound interesting to you? Don’t wait — join our stellar team

Customer
The Сustomer is a rapidly growing US AdTech company. Founded by three ex-Googlers, it has a highly technical team and an excellent technological culture. This product provides extremely high-scale Bidder-as-a-Service solutions in advertising technology, works with global businesses, and has raised $28M to date (including the most recent Series B raise of $15M).

Requirements
At least 4 years of experience in a technical support role
Proficiency in one of the following programming languages: C++, Java, JavaScript, or Python
Strong experience with SQL
Hands-on experience with AWS services
Familiarity with CI/CD processes and best practices
Solid experience working with Linux systems

WOULD BE A PLUS:
Experience in the AdTech domain

Personal Profile
Proactive attitude
Desire to develop new and unique ways to improve the organization and to create new opportunities
Willingness to learn quickly and grow within a team of support engineers
Excellent communication skills
Problem-solving and analytical skills

Responsibilities
Troubleshoot platform issues
Participate in on-call rotations and be an escalation contact for service incidents
Address customer escalations, providing timely solutions and support
Configure and set up new customer environments to meet specific requirements
Respond promptly to PagerDuty alerts to ensure system reliability and uptime
Monitor production systems to proactively identify and mitigate potential issues
Provide clear and helpful responses to inquiries on Slack


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