Technical Support Engineer
1 miesiąc temu
- Troubleshoot platform issues
- Participate in on-call rotations and be an escalation contact for service incidents
- Address customer escalations, providing timely solutions and support
- Configure and set up new customer environments to meet specific requirements
- Respond promptly to PagerDuty alerts to ensure system reliability and uptime
- Monitor production systems to proactively identify and mitigate potential issues
- Provide clear and helpful responses to inquiries on Slack
Qualifications
- At least 4 years of experience in a technical support role
- Proficiency in one of the following programming languages: C++, Java, JavaScript, or Python
- Strong experience with SQL
- Hands-on experience with AWS services
- Familiarity with CI/CD processes and best practices
- Solid experience working with Linux systems
WOULD BE A PLUS:
- Experience in the AdTech domain
Additional Information
PERSONAL PROFILE
- Proactive attitude
- Desire to develop new and unique ways to improve the organization and to create new opportunities
- Willingness to learn quickly and grow within a team of support engineers
- Excellent communication skills
- Problem-solving and analytical skills
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