Technical Support Engineer

1 miesiąc temu


Warsaw, Polska Sigma Software Pełny etat
Job Description

  • Troubleshoot platform issues 
  • Participate in on-call rotations and be an escalation contact for service incidents 
  • Address customer escalations, providing timely solutions and support 
  • Configure and set up new customer environments to meet specific requirements 
  • Respond promptly to PagerDuty alerts to ensure system reliability and uptime 
  • Monitor production systems to proactively identify and mitigate potential issues 
  • Provide clear and helpful responses to inquiries on Slack 

Qualifications

  • At least 4 years of experience in a technical support role 
  • Proficiency in one of the following programming languages: C++, Java, JavaScript, or Python 
  • Strong experience with SQL 
  • Hands-on experience with AWS services 
  • Familiarity with CI/CD processes and best practices 
  • Solid experience working with Linux systems 

WOULD BE A PLUS: 

  • Experience in the AdTech domain


Additional Information

PERSONAL PROFILE

  • Proactive attitude 
  • Desire to develop new and unique ways to improve the organization and to create new opportunities 
  • Willingness to learn quickly and grow within a team of support engineers 
  • Excellent communication skills 
  • Problem-solving and analytical skills  


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