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Global HR Product Owner of Service Now
5 miesięcy temu
Short Intro and About the Job
Seeking a detail-oriented professional skilled in ServiceNow administration and development. The role focuses on maximizing the platform's functionality within the HR and Employee Services (ES) framework. Responsibilities include enhancing and supporting ES and HR processes, ensuring optimal utilization and seamless integration of ServiceNow in the organization’s operations.
Key Responsibilities & Activities:
•Assume full ownership of the ServiceNow platform within HR and ES, managing its operational effectiveness and continual service improvement.•Collaborate with the ES Leads, HRBPs, ES Process Owners, IT and ES Teams to align ServiceNow configurations and customizations with the global ES process strategy.•Lead ServiceNow-related projects, including system enhancements, updates, and integrations with other IT and HR technology solutions.•Develop and maintain thorough documentation for all ServiceNow processes, ensuring adherence to global standards and best practices.•Drive the automation of service delivery processes through ServiceNow, identifying opportunities for workflow improvements and system optimization.•Coordinate with IT and transversal teams to ensure system reliability, scalability, and security.•Provide training and support to ES team members on utilizing ServiceNow effectively.•Monitor and report on ServiceNow platform performance, proposing and implementing solutions to improve user experience and operational metrics.•Stay updated with the latest ServiceNow features and industry best practices to recommend and implement advancements.
About You
•Expertise in ServiceNow administration and process configuration•Strong project management skills with a proven track record in leading technology-driven initiatives•Analytical and problem-solving abilities•Excellent communication and interpersonal skills, with the capacity to drive user adoption and process transformation•Collaborative nature, with experience in cross-functional team engagement and stakeholder management•Experience with process improvement tools and methodologies•Fluency in English, with additional language skills being a significant plus
About Us, We offer and What's next
About Us
DANONE is not an ordinary company - we are a group of companies and together with Danone, Żywiec Zdrój, and Nutricia we are fulfilling our mission, according to which "we bring health to as many people as possible”.
Alpro, Activia, Żywiec Zdrój or Nutridrink sounds familiar to you?
