Genesys Service Engineer
2 tygodni temu
- Full Time
- Hybrid
- Warsaw, Poland
- With Professional Experience
- 10/24/24
As a Genesys Service Engineer (m/f/d), you will be responsible for providing technical support and maintenance for our Genesys contact center solutions. You will collaborate closely with clients to troubleshoot issues, ensure smooth system operation, and implement updates or upgrades as necessary. This role requires strong problem-solving skills, customer focus, and the ability to work in a fast-paced environment.
Key responsibilities- Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshooting.
- Diagnose and resolve issues related to Genesys software, integrations, and underlying infrastructure.
- Work closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectively.
- Perform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in place.
- Monitor system performance and ensure uptime in line with agreed Service Level Agreements.
- Document and maintain detailed records of customer interactions, issues, and resolutions in ticketing systems.
- Collaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issues.
- Participate in on-call rotations to provide after-hours support when needed
Skills & Experience we are looking for
- 3+ years of experience working with Genesys platforms, preferably in a technical support or service engineering role will be advantage
- Strong knowledge of Genesys contact center solutions (Genesys Cloud, PureEngage, PureConnect) will be advantage
- Experience with VoIP technologies, SIP protocols, and PBX integrations.
- Understanding of related technologies such as SQL databases, network infrastructure, and cloud solutions.
- Strong communication skills in Polish and English to interact with both technical and non-technical stakeholders.
- Ability to work independently and within a team, maintaining a customer-centric approach.
- Knowledge of Linux and Windows operating systems.
- Familiarity with ITIL processes and ticket management tools is a plus.
- Competitive salary and benefits package.
- LuxMed insurance coverage
- Opportunities for professional growth and development, including training on the latest Genesys technologies.
- A supportive and collaborative working environment.
- Hybrid working model with flexibility in remote and office-based work.
-
Senior Software Engineer
1 miesiąc temu
Warsaw, Polska NEONTRI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA Pełny etattechnologies-expected : Genesys SQL technologies-optional : Avaya Nice Cassandra about-project : Currently, for our Client in the payments industry, we are looking for a Senior Software Engineer (Genesys). Project Duration: longterm Work Mode: Hybrid (2-3x per week in the office) responsibilities : Implementation and execution of Contact Center strategy...
-
System Engineer
4 miesięcy temu
Warsaw, Polska Damovo Pełny etatSystem Engineer - Genesys Cloud Platform (m/f/d) System Engineer - Genesys Cloud Platform (m/f/d) Full Time Warsaw, PolandHybrid With Professional Experience 7/1/24 We at Damovo...
-
Software Engineer
2 miesięcy temu
Warsaw, Polska Visa Pełny etatJob DescriptionJob DescriptionContact Center Technology Solutions (CCTS) team is responsible for development and maintenance of the Contact Center platform solutions. The resource identified will be responsible in delivering best in-class Genesys customer experience solution through the implementation of Genesys Framework. Ideal candidate must have...
-
Senior Software Engineer
2 miesięcy temu
Warsaw, Polska Visa Pełny etatJob Description Maintenance of the Contact Center Technology solutions platform on Genesys, Nice, Avaya.Implementation and execution of Contact Center strategy for voice, chat and email channels.Owns the shared responsibility of platform availability, day to day operations and security.Work with global staff to ensure that the platforms security is not...
-
Senior Software Test Engineer
2 miesięcy temu
Warsaw, Polska Visa Pełny etatJob DescriptionSr Software Test Engineering team is part of Sales, Client Service and Experience PD and is responsible for managing system requirements, design, development, integration, quality assurance, implementation, and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading...
-
Test Engineer @ Ubiquity Service
2 tygodni temu
Warsaw, Polska Ubiquity Service Pełny etatUbiquity Service is looking for a Test Engineer for smartphone projects (English speaker) to work on business trips around Europe (Travel allowances for each day on a business trip are paid in addition to salary). Ubiquity Service is a Poland-based technology service provider, specializing in delivering tailored, seamless, and comprehensive technical...
-
Junior Test Engineer @ Ubiquity Service
4 tygodni temu
Warsaw, Polska Ubiquity Service Pełny etatUbiquity Service is looking for a Test Engineer for smartphone projects (English speaker) to work on business trips around Europe (Travel allowances for each day on a business trip are paid in addition to salary). Ubiquity Service is a Poland-based technology service provider, specializing in delivering tailored, seamless, and comprehensive technical...
-
Junior Test Engineer @ Ubiquity Service
2 tygodni temu
Warsaw, Polska Ubiquity Service Pełny etatUbiquity Service is looking for a Test Engineer (English speaker) to work with business trips around Europe (Travel allowances of each business trip days is additional pay salary). Ubiquity Service is an automotive technology service company with headquarters office in Warsaw, Poland (Relocation isn’t requested). The company provides customized, seamless...
-
Staff Software Engineer
2 miesięcy temu
Warsaw, Polska Visa Pełny etatJob DescriptionJob DescriptionContact Center Technology Solutions (CCTS) team is responsible for development and maintenance of the Contact Center platform solutions. The resource identified will be responsible in delivering best in-class Genesys customer experience solution through the implementation of Genesys Framework. Ideal candidate must have...
-
Field Service Engineer
2 tygodni temu
Warsaw, Polska myGwork Pełny etatJoin a Team that Advances HealthcareWe are seeking a skilled Field Service Engineer to join our team at Beckman Coulter Diagnostics. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing our medical devices at customer sites. Your technical expertise and customer-oriented approach will ensure that our products are...
-
Implementation Engineer
5 dni temu
Warsaw, Polska NTT Pełny etatJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Talent Pool: Field Service Engineer
2 tygodni temu
Warsaw, Polska myGwork Pełny etatAbout the RoleWe are seeking a highly skilled and experienced Field Service Engineer to join our team at Beckman Coulter Diagnostics. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in Poland.Key ResponsibilitiesConduct service, repair, and/or installation of products or IT...
-
Implementation Engineer
22 godzin temu
Warsaw, Polska NTT DATA Pełny etatJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Implementation Engineer
2 dni temu
Warsaw, Polska NTT Pełny etatJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Field Service Engineer
5 miesięcy temu
Warsaw, Polska Danaher Pełny etatWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Field Technical Service Engineer
5 miesięcy temu
Warsaw, Polska Baxter Pełny etatVantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...
-
ServiceNow ITOM Visibility Service Mapping Engineer
2 tygodni temu
Warsaw, Polska myGwork Pełny etatJob Title: ServiceNow ITOM Visibility Service Mapping EngineerThis role is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.About the RoleWelcome to Warner Bros. Discovery, where we bring our characters to life and create what's next. As a ServiceNow ITOM Visibility...
-
Field Service Engineer
4 miesięcy temu
Warsaw, Polska Loma Systems Pełny etatJob DescriptionAs a Field Service Engineer, you will be responsible for providing high quality field based technical expertise. The main purpose of this role will be to provide this high level of field-based support direct to customers within the Poland.Responsibilities:To carry out repairs, on site commissioning, service and calibration of customer's inline...
-
ServiceNow ITOM Visibility Service Mapping Engineer
2 tygodni temu
Warsaw, Polska myGwork Pełny etatJob Summary:This role is responsible for the rollout of the Service Mapping capability within the organization. The ServiceNow ITOM Visibility Service Mapping Engineer will be responsible for the initial data gathering of Service Mapping entry points, ensuring adequate permissions are granted, and assisting in the development of custom discovery patterns to...
-
IT Service Desk with German
2 miesięcy temu
Warsaw, Polska Fairfield Consultancy Services Ltd Pełny etattechnologies-optional : JavaScript SQL about-project : This is a Support Engineer (L1) role, who will be responsible for troubleshooting and resolving issues related to healthcare IT systems. This is a Support Engineer (L1) role, who will be responsible for troubleshooting and resolving issues related to healthcare IT systems, specifically the Philips ICCA...