People and Culture Services Team Manager

4 dni temu


Poznań, Greater Poland Inter IKEA Systems B.V. Pełny etat
P&C Services Team Leader

We are looking for a passionate leader to join our team as a P&C Services Team Leader. As a key member of our organization, you will be responsible for delivering high-quality services to our clients while maintaining a strong focus on efficiency and customer satisfaction.

In this role, you will have the opportunity to work closely with various partners across the globe, utilizing your exceptional communication skills in English to facilitate collaboration and drive results. Your passion for people and your ability to lead by example will be essential in building a vibrant and dynamic team environment.

Key responsibilities include:

  • Leading the country P&C Netherlands team to deliver services according to service levels agreed with clients and procedures.
  • Providing proactive support to ensure required competence and implementing solutions and initiatives.
  • Maintaining and developing P&C competence in the team through targeted coaching and training.
  • Resolving first-level issues and escalating when necessary, following up on outstanding issues.
  • Managing continuous process improvement and working routines.
  • Recruiting new team members with the required PA/PY profiles.
  • Taking an active role in coaching and developing PA/PY P&C staff knowledge, skills, and competence.
  • Coordinating trainings, maintaining motivation, and other activities related to team leading.
  • Participating in project deliverables and being part of a work environment where IKEA culture is alive and thriving.


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