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Front-end Support Specialist
2 tygodni temu
**About the Role**
We are seeking a highly motivated Front-end Support Specialist to join our global support organization. As an IT Support Specialist, you will be responsible for providing technical support to end-users via phone, email, and ticketing system. You will also assist in keeping IT support process documents up-to-date and establish and follow assigned priorities based on business and operational needs.
This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment. The successful candidate will be able to troubleshoot, configure, and deploy devices, conduct daily support activities, and provide an optimal customer service experience with every interaction.
Key Responsibilities:
- Support our team in providing quality and fast resolution to service and incident requests submitted to our support center
- Consistently document all information related to service and incident requests to ensure all interactions with customers and peers are documented
- Actively capture, create, and correct help articles for our Support Knowledge Base
- Assist in keeping IT support process documents up-to-date
- Open support cases with software and hardware vendors when required
- Establish and maintain effective working relationships by working cooperatively with others
- Support user community with installation and configuration of IT equipment such as PCs, Laptops, Apple Macbooks, printers, IP Phones, etc.
- Basic troubleshooting of network and voice infrastructure
- Support iOS and Android mobile devices
Requirements:
- Bachelor's degree in technology and work experience in related field
- A minimum of 1 year experience supporting Windows and Apple operating environments
- Experience with Office 365 suite required
- Proficiency in dealing with a variety of computer systems/applications required
- Be self-motivated and have the ability to work on their own as well as part of a team
