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Customer Service Agent

2 tygodni temu


Łódź, Łódź Voivodeship, Polska ENGINEERINGUK Pełny etat
Role Overview:

We are seeking a highly skilled Customer Service Agent with Hungarian language skills to join our team. The successful candidate will be responsible for providing a fantastic customer experience on all interactions.

Responsibilities will include supporting customers through different channels, analysing and solving customers' queries, sharing information on administrative and technical requests, making changes to the system, forwarding faults to other departments, and upselling and promoting products.

To be successful in this role, you will need Hungarian at C1/C2 level, English at C1/C2 level, a customer-oriented attitude, excellent organisational and communication skills, good knowledge of MS Office, and a willingness to work in shifts 24/7.

We offer a range of benefits including an Employee Assistance Program, an extra day off for voluntary activities, access to our Employee Network Groups, opportunities to become one of the Internal Trainers, a career path framework, a multinational environment with strong ties to Swiss business culture, LuxMed medical healthcare and Generali group insurance, Multisport Plus / Classic or MultiKafeteria benefit systems, and a positive atmosphere with excellent work-life balance.