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Remote Technical Support Specialist

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

At Bruker, we strive to make the world a better place by enabling scientists to make breakthrough discoveries. Our Business Support Center (BSC) in Warsaw, Poland, provides a range of business services for Bruker Corporation, including Finance, Human Resources, IT, and Customer Services.

The AXS Remote Engineer role supports customers remotely through online tools, calls, video conferences, and remote control software. This highly technical and problem-solving oriented role requires strong IT skills and excellent client service skills.

Key Responsibilities

  1. Deliver technical customer support remotely
  2. Support the regional and global customer hotline and provide 1st level support
  3. Offer 2nd level support for installations, spare parts replacement, diagnostics, and planned maintenance through remote tools
  4. Collaborate with the sales team for technical questions and after-market sales
  5. Maintain regular customer contacts to ensure maximum satisfaction
  6. Provide back-up for field service and offer onsite customer support if required
  7. Participate in occasional business travel

Requirements

  1. A degree in material science, physics, or engineering
  2. Experience in high-voltage equipment and customer service
  3. Excellent client service skills and strong IT skills
  4. Excellent written and verbal communication skills
  5. Material Science or Physics Education
  6. Language: English (min. C1 Level) and one additional language will be beneficial (German, French, Italian, or Spanish)