Technical Documentation Expert
4 dni temu
KUBO is seeking an IT Analyst to join our team. As an IT Analyst, you will be responsible for analyzing and optimizing IT processes, ensuring compliance with IT security policies, and creating technical documentation for services and environments within the Application Support team.
Key Responsibilities:
- Analyze and optimize IT processes to ensure efficient service delivery.
- Ensure compliance with IT security policies and company standards.
- Create and maintain technical documentation for services and environments within the Application Support team.
- Support the team in solving complex technical issues and provide expert guidance.
- Collaborate with the Test and System teams to ensure high-quality IT services.
- Drive and coordinate system maintenance activities, such as updates, licensing, hardware ordering, and security patching.
Requirements:
- Minimum 3 years of experience in managing ITIL Service Operation processes (event management, incident management, problem management, request fulfillment).
- Minimum 3 years of experience in managing ITIL Service Transition processes (change management).
- Strong analytical skills and problem-solving abilities.
- Experience working in an international, multicultural environment.
- Familiarity with CI/CD tools (e.g., Bamboo, Jenkins).
What We Offer
We offer a competitive salary, private medical care, life insurance, and multisport card benefits.
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