Technical Documentation Specialist
4 dni temu
Worldline helps businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. As a Technical Writer, you will be responsible for creating client-facing documentation that makes it easy for our clients to use our products and services.
The role is structured in the Product Management department within Worldline's Merchant Services, which develops and manages our Global Collect product portfolio while the Merchant Integration team focuses on the user experience related to the integration into our platforms. You will work closely with stakeholders like product managers to assess which information our users will need and ensure it is correct.
Responsibilities
- You will create engaging high-value content that aligns with our style and meets the needs of different target audiences.
- You will break down complex information into clear and easy-to-understand text.
- You will use your skills as an investigative reporter to hunt down the right pieces of information from various sources if needed.
- You will participate in user testing and track incoming feedback to improve the documentation.
We're Looking For
We're looking for people with a can-do attitude and a hunger to learn and grow. In practice, this means:
- You have at least three years of experience in writing online documentation.
- You have excellent US English writing, editing, proofreading, and content structuring skills.
- You are well-organized and have a consistent working style with strong attention to detail.
- You have a drive to turn complex information into clear content.
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