Customer Support Specialist with a Focus on Social Media
6 dni temu
Grammarly offers a hybrid working model that combines focus time with in-person collaboration, fostering trust, innovation, and a strong team culture. As a customer support specialist, you will be part of this innovative environment, engaging with customers on social media and providing top-notch support.
You will be responsible for:
- Providing quick, high-quality responses across social channels to support Grammarly users.
- Enhancing user interactions by incorporating surprise-and-delight marketing where appropriate.
- Managing and organizing social media requests, sorting, tagging, and escalating as needed.
- Developing expertise in handling high-impact brand interactions.
- Monitoring social sentiment, identifying trends and engagement opportunities.
- We value autonomy and trust, empowering our team members to do their best work.
- We offer comprehensive benefits, including competitive pay, health care, and ample time off.
- We encourage professional growth, with training, coaching, and regular feedback.
- We celebrate diversity and promote belonging among team members.
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