Customer Experience Trainer

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Transforming Customer Experiences

In the VELUX Group, we foster a culture of excellence that enables those who live, work and play under our roofs to transform their spaces and live a healthier everyday life with more daylight and fresh air.

We are an international, family-owned business with strong financial roots, creating real impact through reinvestments in society, our employees and planet. Our values of 'courage' and 'mutual respect' guide our actions every day as we strive to contribute to the world.

Your Key Responsibilities
  • Develop and deliver training programs that enhance customer service skills and create a culture of exceptional service within the Velux Business Services organization.
  • Conduct engaging seminars, workshops, and individual training sessions to empower employees.
  • Collaborate with managers to identify training needs across various departments and teams.
  • Mentor and support new hires during their onboarding process, ensuring a seamless transition.
  • Maintain accurate attendance records and other relevant documentation.
  • Support Lean Experts in conducting Lean trainings and workshops to drive efficiency and productivity.
  • Create high-quality educational content such as module summaries, videos, and resources that align with business goals.
Requirements
  1. At least 1 year of experience in specific field (Business Optimisation, Service Excellence) as a trainer.
  2. Bachelor's or Master's Degree from a reputable institution.
  3. Advanced MS Office skills.
  4. Excellent knowledge of English (min. C1 level).
  5. Self-driven, proactive and flexible, with great communication skills and a constructive mindset towards challenges.
  6. A sense of ownership and responsibility for tasks, with a team-oriented attitude.


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