Trainer for Customer Service Operations
1 tydzień temu
Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers.
The ideal candidate will have experience in training design and delivery, coaching, mentoring, and supporting customer service teams.
You will be responsible for developing course schedules, analyzing skill gaps, and addressing short and long-term training needs.
About the Role:
- This is an excellent opportunity for a motivated and experienced trainer to join our team
- Work closely with our customer service teams to deliver exceptional experiences
- Develop and maintain training materials and processes
- Continuously improve our customer service standards
We Are Looking For:
- Candidates with previous experience in customer service operations, telesales, or training
- Those with advanced level in German language and excellent communication skills
- Individuals who can think critically and solve problems effectively
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