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Customer Insights Program Manager
2 tygodni temu
Job Summary
We're seeking a Customer Experience Research Program Manager to lead customer experience research initiatives. This role will be responsible for designing, implementing, and managing research programs across multiple functional groups that provide actionable insights into customer behavior, preferences, and experiences.
The ideal candidate will have a strong background in research methodologies, survey design, journey mapping, data analysis, and project management, with a passion for enhancing customer satisfaction and driving business growth.
Responsibilities:- Partner with stakeholders as a subject matter expert to develop and execute programs using various research methodologies, including passive listening, surveys, interviews, focus groups, etc. to gather insights aligned with business objectives.
- Leverage customer journey mapping to identify key touchpoints and pain points in the customer experience, informing the design of research programs that drive actionable insights.
- Contribute to strategic planning supporting overall business objectives.
- Stay updated on industry trends and best practices in customer experience research.
- Proven years' experience in customer experience research, market research, or a related field, preferably in the B2B industry.
- Strong knowledge of research methodologies and data analysis techniques.
- Proficiency in research tools and Customer Experience Management software (e.g. Qualtrics).
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving skills, with a keen attention to detail.
Our Offer:
- Competitive salary and yearly bonus.
- Well-defined career path shaped to the individual's career focus & priorities.
- Attractive benefits package: premium private medical care, life and accident insurance, employee stock program, Multisport card, lunch passes, celebration bonus.
