Financial Collections Professional with Language Skills

2 tygodni temu


Kraków, Lesser Poland Antal Pełny etat

**Job Overview**

We are seeking a highly skilled Cash Collection Specialist with expertise in German, French, or Dutch to join our team. In this role, you will be responsible for managing cash collections, processing financial transactions, and maintaining accurate records.

**Responsibilities**

Your key responsibilities will include:

  • Processing incoming and outgoing calls to proactively chase payments;
  • Documenting and updating account information, handling referrals, and transferring funds as needed;
  • Receiving and verifying payment remits, and providing supporting documentation;
  • Initiating write-off requests and following up on approvals;
  • Identifying and resolving queries, and escalating issues as necessary;
  • Supporting cash account clearance and transfers;
  • Coordinating with billing resources to request credit notes;
  • Managing refunds for overpayments and credit balances;
  • Maintaining system integrity and data quality;
  • Preparing and delivering reports on collection performance;
  • Providing forecasts and analysis;
  • Troubleshooting and resolving account issues.

**Requirements**

To be successful in this role, you will need:

  • A degree in finance, accounting, or a related field;
  • Experience with SAP and other enterprise technologies;
  • Fluency in German, French, or Dutch at a C1 level;
  • B2 level of English language proficiency;
  • At least 1 year of experience in credit/collections or customer service.


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