Business Process Governance Expert

6 dni temu


Kraków, Lesser Poland HEINEKEN Kraków Pełny etat
Role Overview

We are seeking an experienced Process Transformation Lead to join our team at HEINEKEN Kraków. As a key member of our team, you will be responsible for driving process transformation and ensuring seamless adoption of global process templates across our Operating Companies (OpCos).

About the Job

In this role, you will own and govern global process templates, drive process conformance and improvement, lead change management and solution design, manage stakeholder collaboration, oversee process performance and analytics, and provide leadership and coaching to your team. You will also have the opportunity to work with a talented team of professionals and contribute to the development of our business.

Your Key Accountabilities
  • Owning and governing global process templates, ensuring process standardization across OpCos.
  • Driving process conformance and improvement by supporting root cause analysis, sharing best practices, delivering training, and implementing process enhancements.
  • Leading change management and solution design by evaluating change requests, assessing impact, and coordinating deployment across business, data, and technology streams.
  • Managing stakeholder collaboration by working closely with OpCos, global functions, D&T teams, and platform owners to align strategies and optimize business value.
  • Overseeing process performance and analytics by defining key performance indicators, tracking improvements, and implementing continuous enhancements.
  • Providing leadership and coaching by managing a diverse team of process consultants, fostering knowledge-sharing, and ensuring seamless cooperation between teams.

Desired Skills and Experience
  • Expertise in business process management, change management, and digital transformation initiatives.
  • Strong understanding of ERP systems, financial tools, and process automation within a corporate setting.
  • Strong stakeholder management skills, with the ability to build relationships, collaborate across functions, and influence senior stakeholders.
  • Proven leadership experience in managing teams, with the ability to develop, coach, and motivate team members to achieve high performance.
  • Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional and international teams at different levels of the organization.
  • Analytical mindset with problem-solving skills and a proactive, results-driven approach.
  • Fluency in English (additional languages like French or Spanish are a plus).
  • Experience in record-to-report processes, including financial accounting, account reconciliation & consolidation, and project management certification (e.g., PMP, Prince2, agile).


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