AP Analyst
2 tygodni temu
About Global Business Services (GBS)
GBS transforms Biogen's business processes, scaling global operations, and fueling commercial growth and innovation. We deliver business solutions and support services through a global delivery model, operational transparency, and best practices. Our aim is to be a world-class organization, excelling in people, solutions, execution, and partnerships, and championing a continuous improvement culture recognized across Biogen.
The Job
We're seeking an AP Analyst to join our GBS team. As an AP Analyst, you'll be responsible for resolving complex inquiries, managing escalations, supporting the Team in request resolutions, and processing invoices. You'll also support Risk and Support teams with internal/external queries related tasks and ensure timely processing of assigned requests. You'll provide internal customers with support and guidance in the Procure to Pay process, offer feedback and data analysis to support continuous process improvement, and maintain the internal control environment while ensuring compliance and efficiency in the P2P area.
Your Responsibilities
- Address all inquiries and/or complaints in a timely and professional manner.
- Ensure that SLA and KPIs are completed with the required quality and speed.
- Investigate and resolve P2P related issues and queries.
- Book invoices as assigned.
- Provide data for the analysis to the local management.
- Deliver excellent customer service to employees and other parties.
- Recommend process improvements to generate efficiency and productivity.
- Support projects implementation and other tasks as assigned.
- Escalate resolution in a timely and correct manner.
Qualifications
You're a detail-oriented professional with an understanding of Procure to Pay (P2P) processes, systems, and policies. You thrive in fast-paced environments and are proactive in identifying opportunities to streamline processes. Your organizational skills, accuracy, and ability to collaborate across teams make you an essential part of ensuring seamless financial operations.
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