CRM Knowledge Management Specialist

17 godzin temu

Warszawa, Mazovia, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat
Job Title: CRM Knowledge Management Specialist

At Sonova Warsaw Service Center Sp. z o.o., we are seeking a highly skilled CRM Knowledge Management Specialist to join our team. In this role, you will be responsible for driving the proficient use of CRM, a core element of our strategy for delivering outstanding customer and end-consumer experiences.

Key Responsibilities:
  • Create and maintain training materials for sales, marketing, and customer services on how to work with CRM, following guidelines from CRM functional managers and key business stakeholders.
  • Continuously maintain the CRM Knowledge & Training portal to ensure the provision of up-to-date contents to CRM stakeholders, including key CRM definitions, processes, operating instructions, CRM changes, and project overviews.
  • Hold CRM functional managers accountable for ensuring the accuracy of training materials and updated contents on the CRM Knowledge & Training portal.
  • Support functional CRM Managers across sales, marketing, and customer services on the execution of CRM-related projects and initiatives, including the conduction of training sessions, creation of video tutorials, etc.
  • Support CRM stakeholders from headquarters and Group Companies on ad-hoc questions related to CRM, such as how to maintain records, create reports, etc.
  • Coordinate CRM Releases by organizing and moderating cadences, supporting CRM functional managers on the preparation of presentations and publishing relevant contents.
  • Maintain CRM Key Users & Stakeholders lists up to date, including email distribution lists and communication channels.
  • Support CRM functional managers and IT in maintaining required CRM documentation in JIRA and Confluence.
  • Maintain user accesses in CRM for headquarter stakeholders, including CRM Analytics permissions.
  • Monitor usage and adoption of CRM, including recently deployed processes, features, and functionalities.
Requirements:
  • Bachelor's or Master's degree (in progress or completed) in Business Administration, Marketing, Communications, IT Management, or a related field.
  • Minimum 3 years of experience creating training materials or work instructions for digital systems (preferably CRM) in a multi-functional, international environment.
  • Experience maintaining knowledge databases and conducting online training presentations.
  • Advanced Microsoft Office tools (e.g., PowerPoint, SharePoint).
  • Experience with tools to create learning materials and/or video tutorials.
  • Fast comprehension and eager to learn new things, with a desire to evolve on CRM environment.
  • Excellent communication skills, high flexibility to engage in multiple areas, and dive in where help is needed.
  • Proficiency in English (both spoken and written).
  • Strong business and customer focus, having a change-driven mindset.
  • Comfortable working in cross-functional and cross-cultural teams in an international environment.
  • High degree of personal responsibility and commitment, independent, and pro-active work style.
  • Experience with Salesforce CRM.
  • Experience in sales, marketing, or customer services.
What We Offer:
  • Open corporate culture with a supportive atmosphere.
  • Permanent employment and stable working conditions.
  • High innovation pace and interesting med-tech products.
  • Cafeteria benefit system covering private medical care, etc.
  • Modern office with a comfortable working environment.
  • Onboarding program including close cooperation with your line manager and the team.
  • Support in further training and development opportunities.

  • Knowledge Management Specialist

    17 godzin temu

    Warszawa, Mazovia, Polska Simon-Kucher & Partners Pełny etat

    Unlock Growth with Our Knowledge Management TeamAt Simon-Kucher & Partners, we're on a mission to become the world's leading growth specialist. As a key member of our Knowledge Management team, you'll play a crucial role in driving this vision forward.About the RoleWe're seeking a highly skilled and motivated individual to join our team as a Knowledge...

  • Knowledge Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Simon-Kucher Pełny etat

    Knowledge Management SpecialistSimon-Kucher is seeking a skilled Knowledge Management Specialist to join our team in Warsaw, Poland. As a key member of our Knowledge Management team, you will play a crucial role in supporting the implementation of knowledge management tools and processes in our knowledge hubs.Key Responsibilities:Design and implement...

  • Knowledge Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Simon-Kucher & Partners Pełny etat

    Unlock Better Growth with Simon-Kucher & PartnersJoin our team of experts as a Knowledge Management Specialist and play a crucial role in supporting our business growth. As a SharePoint expert, you will be responsible for implementing efficient and consistent knowledge management tools to improve productivity and efficiency of company projects.Key...

  • CRM Support Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Biogen Pełny etat

    Job DescriptionAs a CRM Support Specialist at Biogen, you will play a critical role in ensuring the smooth operation of our CRM system. Your primary responsibility will be to provide expert-level support to business users, resolving complex issues and ensuring data quality and integrity.Key Responsibilities:Coordinate daily processing of healthcare-related...

  • Oliver Wyman Knowledge Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Marsh McLennan Companies Pełny etat

    Job Title: Knowledge Management SpecialistJob Summary:We are seeking a highly organized and detail-oriented Knowledge Management Specialist to join our team in Warsaw. As a Knowledge Management Specialist, you will provide support to our Knowledge Management Processes team and assist with administrative and housekeeping tasks on our knowledge platform.Key...

  • Customer Care Knowledge Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Worldline Pełny etat

    Customer Care Knowledge Management CoordinatorWe are seeking a highly skilled Customer Care Knowledge Management Coordinator to join our team at Worldline. As a key member of our Customer Care department, you will play a crucial role in supporting the development and implementation of our customer care processes and knowledge management systems.Key...

  • Customer Care Knowledge Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

    Customer Care Knowledge Management CoordinatorWe are seeking a highly skilled Customer Care Knowledge Management Coordinator to join our team at Worldline. As a key member of our Client Operations department, you will play a crucial role in supporting our Customer Care Strategy and reporting to the Service Readiness & Communication Manager in Brussels.Key...

  • Risk Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etat

    Job Title: Risk Management SpecialistWe are seeking a highly skilled Risk Management Specialist to join our team at Antal Sp. z o.o. in Poland.Key Responsibilities:Coordinate IT Outsourcing: Serve as the main point of contact for IT outsourcing matters and ensure effective governance across IT functions.Risk Management: Monitor and report on IT outsourcing...

  • Dynamics CRM Technology Manager

    1 dzień temu

    Warszawa, Mazovia, Polska Husqvarna Group Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Technology Manager for Dynamics CRM to join our team at Husqvarna Group. As a key member of our Global Information Services (GIS) team, you will be responsible for leading the technical aspects of our CRM platform and related areas.Key ResponsibilitiesDevelop and implement proactive maintenance...

  • Vendor Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Innovaderm Research Pełny etat

    Job Title: Vendor Management SpecialistJoin Innovaderm Research as a Vendor Management Specialist and take on a challenging role that requires strong organizational and communication skills. As a key member of our team, you will be responsible for managing vendor relationships, ensuring compliance with regulatory requirements, and driving project success.Key...

  • Customer Success Specialist

    17 godzin temu

    Warszawa, Mazovia, Polska Triumph International Pełny etat

    Customer Success SpecialistTriumph International is a leading global intimate apparel company with a presence in over 80 countries. We are seeking a highly skilled Customer Success Specialist to join our team in Warsaw, Poland.Key Responsibilities:Fulfill all in- and outbound communication channels and drive pro-active customer-oriented Contact Center...

  • Risk Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

    Risk Management SpecialistWe are seeking a highly skilled Risk Management Specialist to join our team at Worldline. As a key member of our compliance team, you will be responsible for ensuring that our merchants comply with regulatory standards and internal policies.Key Responsibilities:Onboarding: Review new merchant profiles to ensure compliance with...

  • Data Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Allegro sp. z o.o. Pełny etat

    Job Title: Data Management SpecialistWe are seeking an experienced Data Management Specialist to join our team at Allegro sp. z o.o. The ideal candidate will have a strong background in data analysis and management, with a focus on coordinating a team of data professionals to drive business growth.Key Responsibilities:Lead a team of data analysts and...

  • Microsoft Enterprise System Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska 300Brains Sp. z o. o. Pełny etat

    Microsoft Enterprise System Management SpecialistAre you a skilled IT professional looking for a new challenge? We are seeking a Microsoft Enterprise System Management Specialist to join our team at 300Brains Sp. z o. o.About us:We are an international company operating in the area of Information Technology with the aim of supporting international companies,...

  • Identity Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska GN Group Pełny etat

    Identity Specialist Job DescriptionWe are seeking an experienced Identity Specialist to join our team at GN Group. As an Identity Specialist, you will be responsible for designing, implementing, and maintaining our identity platforms.Main Responsibilities:Manage and maintain Active Directory, Entra ID, and Office 365 environments, including user accounts,...

  • Corporate Treasury Risk Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Goldman Sachs Pełny etat

    Job Title: Corporate Treasury Risk Management SpecialistWe are seeking a highly skilled Corporate Treasury Risk Management Specialist to join our team. As a key member of our Corporate Treasury Division, you will be responsible for managing the firm's financial resources and minimizing interest expense through liability planning, asset liability management,...

  • Order Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Diebold Nixdorf Pełny etat

    Order to Invoice Specialist RoleDiebold Nixdorf is expanding its Delivery Center in Warsaw, a captive shared service center within Global Business Services, Eurasia Delivery organization.We support Diebold Nixdorf units throughout Europe, Middle East and Africa with accounting and order management services.Key ResponsibilitiesCreating and administering sales...

  • Risk Management Specialist

    17 godzin temu

    Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etat

    Job Title: Risk Management SpecialistAntal Sp. z o.o. is seeking a highly skilled Risk Management Specialist to join our team.Key Responsibilities:Coordinate IT Outsourcing: Serve as the primary point of contact for IT outsourcing matters and ensure effective governance across IT functions.Risk Management: Monitor and report on IT outsourcing risks,...

  • Risk Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat

    Job Title: Markets Tech Risk & Compliance SpecialistCiti Solutions Center Poland is seeking a highly skilled Markets Tech Risk & Compliance Specialist to join our team. As a key member of our Operational Risk Management (ORM) and Independent Compliance Risk Management (ICRM) frameworks, you will play a critical role in ensuring the effective management of...

  • Order Management Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska Diebold Nixdorf Pełny etat

    Order to Invoice Specialist (OTI) with GermanAs a key member of our growing team, you will be responsible for creating and administering sales orders, contracts, and purchase orders, as well as issuing customer invoices and maintaining associated checks and controls.Key Responsibilities:Create and administer sales orders, contracts, and purchase ordersIssue...