Customer Care Knowledge Management Specialist
1 dzień temu
We are seeking a highly skilled Customer Care Knowledge Management Coordinator to join our team at Worldline. As a key member of our Customer Care department, you will play a crucial role in supporting the development and implementation of our customer care processes and knowledge management systems.
Key Responsibilities:- Review and improve our customer care process knowledge base to ensure it is user-friendly and effective.
- Create FAQs and briefings for new projects and products.
- Translate processes into decision trees or other formats to enhance the on-call user experience.
- Collaborate with external partners to ensure the use of the right processes.
- Support customer care improvement initiatives, such as call deflection and support website improvement.
- Work closely with process architects and the training department to ensure our experts are trained and ready.
- Interact with other departments, including billing, product, development, sales, and marketing.
- Excellent communication skills, with a strong focus on English.
- Ability to take the lead and drive positive change.
- Embracing changes and challenges in a fast-moving organization.
- Positive mindset and a can-do attitude.
- Thinking out of the box to identify improvements and solutions.
- Eagle eyes for details and accuracy.
- Logical acumen and analytical thinking.
- Ability to quickly understand complex matters and connect the dots.
- Problem-solving and solution-oriented mindset.
- A chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.
- Part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Opportunities to learn, grow, and accelerate your career.
- Private medical and life insurance.
- MyBenefit Platform.
- Holiday allowance.
- Public transportation allowance.
- Meal allowance.
- Semi-annual bonus.
- Glasses/lenses reimbursement.
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Learn more about life at Worldline at careers.worldline.com.
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