Customer Care Knowledge Management Specialist

1 dzień temu


Warszawa, Mazovia, Polska Worldline Pełny etat
Customer Care Knowledge Management Coordinator

We are seeking a highly skilled Customer Care Knowledge Management Coordinator to join our team at Worldline. As a key member of our Customer Care department, you will play a crucial role in supporting the development and implementation of our customer care processes and knowledge management systems.

Key Responsibilities:
  • Review and improve our customer care process knowledge base to ensure it is user-friendly and effective.
  • Create FAQs and briefings for new projects and products.
  • Translate processes into decision trees or other formats to enhance the on-call user experience.
  • Collaborate with external partners to ensure the use of the right processes.
  • Support customer care improvement initiatives, such as call deflection and support website improvement.
  • Work closely with process architects and the training department to ensure our experts are trained and ready.
  • Interact with other departments, including billing, product, development, sales, and marketing.
Requirements:
  • Excellent communication skills, with a strong focus on English.
  • Ability to take the lead and drive positive change.
  • Embracing changes and challenges in a fast-moving organization.
  • Positive mindset and a can-do attitude.
  • Thinking out of the box to identify improvements and solutions.
  • Eagle eyes for details and accuracy.
  • Logical acumen and analytical thinking.
  • Ability to quickly understand complex matters and connect the dots.
  • Problem-solving and solution-oriented mindset.
What We Offer:
  • A chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.
  • Part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Opportunities to learn, grow, and accelerate your career.
  • Private medical and life insurance.
  • MyBenefit Platform.
  • Holiday allowance.
  • Public transportation allowance.
  • Meal allowance.
  • Semi-annual bonus.
  • Glasses/lenses reimbursement.

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Learn more about life at Worldline at careers.worldline.com.



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