IT Support Professional with Global Reach

1 tydzień temu


Kraków, Lesser Poland HCL Poland Pełny etat

About the Role: We are seeking a skilled IT Support Agent to join our team at HCL Poland. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer support and have a strong background in technical troubleshooting.

Daily Responsibilities: As an IT Helpdesk Analyst, you will be responsible for providing timely and effective support to our Spanish-speaking customers via telephone. Your tasks will include diagnosing and resolving hardware, software, and network issues, as well as routing complex problems to internal support groups. You will also work closely with vendors and support staff to stay up-to-date on technical knowledge and best practices.

Requirements: To succeed in this role, you will need to possess excellent communication and conversation skills, both verbal and written. You should also have great customer handling skills and resourcefulness, as well as the ability to quickly acquire new information and learn new processes and technologies.

Language Skills: Proficiency in Spanish (at least B2 level) is essential, while English language skills (also at least B2 level) are beneficial but not required. You will also have the opportunity to improve your language skills through various training programs offered by HCL Poland.

Benefits: As a valued member of our team, you can expect a competitive salary, private healthcare, multi-sport card, and life insurance. You will also have access to career development opportunities, including clear career paths and remote work arrangements. Our company values employee referrals and offers referral bonuses for successful hires.

Salary Information: The estimated annual salary for this position is around 35,000-40,000 PLN, depending on experience and qualifications. However, please note that this figure is approximate and may vary based on individual circumstances.



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