Senior Global Process Specialist

5 godzin temu

Kraków, Lesser Poland Heineken Pełny etat

At Heineken, we pride ourselves on being a growing team of business experts in finance, accounting, data and technology.

Job Description

We are seeking a Senior Global Process Specialist to join our HEINEKEN Kraków (HEINEKEN Global Shared Services) team. As a key member of our organization, you will play a vital role in ensuring the success of our global program by acting as the go-to expert in Business Process Management.

Responsibilities
  • Support HEINEKEN's Global Programme (DBB) by providing expertise in Business Process Management and ensuring seamless collaboration between the Global, Regional and Operating Company teams.
  • Guide and coach the global design DBB team to ensure process designs, including roles, applications, risks, and controls, are accurately documented in ARIS Cloud following global standards.
  • Oversee that the designed processes align with HEINEKEN's process taxonomy and proactively ensure their completeness and accuracy.
  • Provide functional support to the DBB design team and local teams, addressing questions and guiding end users (global and OpCo viewers).
  • Ensure processes are well-documented, end-to-end, in ARIS and that relevant checks are implemented and followed up.
  • Provide training to global modellers and OpCo modellers on ARIS Cloud and VISIO, ensuring they are updated on system requirements.
  • Manage process design, construction, and deployment according to HEPM+ standards.
  • Run scripts for the DBB global program to move approved changes, manage libraries, and support system maintenance.
  • Stay updated on best practices and ensure continuous improvement of processes.

You are a good candidate if you have:

Required Skills and Qualifications
  • 3-7 years of experience in Business Process Management, with expertise in process modelling conventions (e.g., BPMN2.0) and providing functional support for process modelling applications (e.g., ARIS, Signavio, or similar).
  • Experience working with multiple OpCos across regions, demonstrating strong cultural awareness and adaptability.
  • Solid understanding of end-to-end process thinking, with a combination of analytical and conceptual skills.
  • Proficiency in process modelling tools (e.g., ARIS, Bizagi, Visio, Lucidchart).
  • Excellent verbal and written English skills, with strong communication and stakeholder management abilities.
  • The ability to build relationships and collaborate effectively at all levels of the organization.
  • Flexibility and adaptability to work in a dynamic, ambiguous environment with time pressure.

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